Managed IT Services
for Sydney Business
PIP has been delivering IT to Australian businesses since 1986 — and unlike most managed IT providers, PIP owns the infrastructure behind every service. One provider for IT, internet, cloud, and voice. One call when anything breaks.
AT A GLANCE
Years in AU IT
HELPDESK
- Per-user monthly pricing — fully predictable
- Dedicated account manager + senior engineer
- On-site across all of Greater Sydney
- PIP-owned datacentre — data stays in Australia
- Proactive monitoring — issues fixed before you know
- Structured onboarding — full audit before go-live
What PIP Delivers
Managed IT for Every Layer
of Your Business
From the helpdesk your staff call at 7pm to the infrastructure your systems sit on — all managed, monitored, and supported by one team who knows your environment.
cORE SERvice
Managed IT Services
Fully managed IT under a per-user monthly agreement. PIP becomes your IT department — not a support line you call when things break, but a team that already knows your environment and works to keep it running.
- 24/7 helpdesk included — not an optional extra
- Enterprise RMM platform monitoring your environment continuously
- Patch management across OS and applications on schedule
- Dedicated account manager and senior engineer assigned to you
- Structured onboarding: full audit before support begins
- Regular health and performance reporting
View Managed IT Services →
IT Support Sydney
Responsive support for Greater Sydney businesses as a managed monthly service or ad hoc. Phone and remote support billed in 10-minute increments. On-site billed per hour. No minimum engagement required.
- All of Greater Sydney covered
- Remote or on-site, same team
- No lock-in for ad hoc support
View IT Support →
ALWAYS ON
24/7 Helpdesk
Round-the-clock access for managed clients. Not an offshore call centre or an answering service — the team that picks up has full documentation of your environment and the same technical capability as business hours.
- Genuine 24/7 — not an emergency line
- Staff who know your systems
- Included in managed agreements
View Helpdesk →
PHYSICAL PRESENCE
On-Site IT Support
Hardware failures, cabling, office fit-outs, server installs — some problems need a technician at the desk. PIP covers all of Greater Sydney and the Central Coast, and travels nationally for project commissioning.
- Liverpool to Penrith, North Shore to Beaches
- National project travel available
- On-site is part of the model, not extra
View On-Site Support →
PROJECTS
IT Project Management
End-to-end project delivery with one point of accountability. Office moves, infrastructure upgrades, cloud migrations, OS lifecycle programs, multi-site rollouts. Currently managing a 200-staff rollout across multiple Australian states.
- Single accountability from scope to handover
- SMB through to 200+ staff
- National travel for commissioning
View Projects →
The Real Difference
Most providers resell
infrastructure they don’t own.
PIP built its own.
PIP built its own national internet network in 1995 and operates its own datacentre in Pymble, NSW. IT, internet, cloud hosting, and voice telephony all run on PIP’s own infrastructure — not a patchwork of third-party carriers.
When something goes wrong across two services, there is no carrier to escalate to, no cloud provider to wait on, no vendor pointing at the next vendor. PIP owns every layer. One call. Fixed.
Why PIP
Enterprise IT.
SMB Price Point.
The tools, processes, and disciplines large organisations take for granted — under a per-user monthly model that scales with your business.
🏗️
Full-Stack Ownership
PIP owns its datacentre, national internet network, and telephony infrastructure. Not a reseller. No third-party carriers to escalate to. When something breaks, PIP fixes the whole thing.
Own infrastructure since 1995
🔭
Proactive, Not Reactive
Enterprise-grade monitoring watches your environment continuously. Issues are identified and resolved before staff can’t work — not reported by a user at 8am on a Monday.
Patches applied on schedule · backups verified not assumed
📋
Structured Onboarding
Every new managed client receives a full system audit, documentation, backup review, and risk assessment before support begins. Most competitors start billing before they understand the environment.
Own infrastructure since 1995
👤
Dedicated Account Ownership
Both an account manager and a senior engineer are assigned to every client. The team that answers your call knows your environment, your users, and your history. Not a call-centre queue.
Own infrastructure since 1995
🇦🇺
Australian Data Sovereignty
Client data hosted and managed in Australia in PIP’s own ISO-aligned datacentre. Not a hyperscaler passing data through offshore systems. Total accountability for where your data lives.
No offshore exposure · no exceptions
📅
In Business Since 1986
Institutional IT knowledge going back to mainframes, UNIX terminals, and the birth of the Australian internet. Every technology wave navigated. Not a startup. Not a generalist. Four decades and still on-site.
Est. 1984 · Crows Nest, NSW
Who PIP Works With
Not Just Small Business.
Any Business That Needs It Done Right.
PIP’s primary market is Sydney SMBs — but PIP also works alongside larger organisations with internal IT teams who need a specialist partner.
10–50 Staff.
No Dedicated IT Person.
Someone is handling IT on top of their actual job. The business owner is fielding problems they shouldn’t have to deal with. PIP becomes the IT department — answering at 7pm, showing up on-site, making decisions the business doesn’t have the background to make.
- IT is reactive — problems only surface when staff can’t work
- No visibility into what’s at risk or what needs replacing
- Current provider takes days and doesn’t know the environment
- Growing faster than the IT setup can handle
- Need one provider — not five vendors pointing at each other
Internal IT Team.
Specific Skill Gaps.
50–500+ staff with a capable internal IT team that lacks expertise in a specific area. PIP supplements rather than replaces — providing the specialist depth the internal team doesn’t have, scoped exactly to what’s needed.
- Internal team competent but missing virtualisation expertise
- Need a specialist partner, not a full replacement
- Project capability the internal team doesn’t have
- Senior infrastructure oversight without hiring a senior engineer
PIP manages the complete VMware infrastructure for a national conglomerate. While their internal IT team handles the VMs and day-to-day support — PIP provides the specialist virtualisation layer they can’t run themselves.
Coverage
Greater Sydney —
PIP’s Home Ground
Head office: Pymble, NSW
Sydney’s North Shore. From here, PIP’s team covers the full Greater Sydney metro and the Central Coast — close enough to Pymble that it’s treated as part of the primary service area.
National project travel
PIP flies and drives interstate for project commissioning.PIP support many national and global organisations. Our techs are contractors are always spread out over multiple Australian states. On-site support is never a constraint.
Remote services nationally
Managed monitoring, helpdesk, and cloud services are available to businesses anywhere in Australia.
Pymble (HQ)
Sydney CBD
North Shore
Chatswood
St Leonards
Lane Cove
Northern Beaches
Dee Why
North Ryde
Hills District
Castle Hill
Parramatta
Penrith
Blacktown
Liverpool
Inner West
Newtown
Leichhardt
Surry Hills
Randwick
Bondi
Gosford
Wyong
National Projects
From The Field
One of the first things we do during a managed services onboarding is a full backup audit. More often than not, we find that backups have been running and completing — but nobody has ever verified a restore. The business thinks their data is protected because the backup job shows green every night. What they don’t have is any evidence the backup is actually usable. We’ve had clients who would have lost months of data if they’d had to restore from what they thought was a working backup. Verification is not optional. It’s the part that matters.
Brad Dixon · PIP IT · Est. 1984 ·
You run the business. LET PIP run the IT.
Managed IT for Sydney businesses — proactive, on-site, all under one roof.
Contact PIP to discuss what your environment needs. We start with a conversation about what you have and what you actually need — no commitment required.