Medical Cloud Hosting — Australian Infrastructure for Clinical Software
- Australian cloud. Clinical software. Patient data stays here.
- Best Practice runs better without the server room.
- Private cloud hosting. Built for medical practices.
PIP provides private cloud infrastructure for Australian medical practices running Best Practice (BP Premier), Medical Director and Genie. Australian-hosted, ISO/IEC 27001 certified, with patient data kept onshore in Australia — not a public cloud migration, but a purpose-built home for your practice management software.
Cloud-Based Clinical Software, Explained
A quick orientation for practice managers weighing up hosting options — what the term means, which platforms it covers, and how PIP fits in. PIP is the infrastructure layer beneath your clinical software: not a software vendor, but the partner who hosts the practice management system your practice already runs.
What is cloud-based medical software in Australia?
It refers to clinical practice management systems that run on remote infrastructure rather than a server sitting in the practice. In Australia the major platforms are Best Practice (BP Premier), Medical Director and Genie — all of which PIP can host on its private cloud. Appointments, billing, patient information and clinical data become accessible from any authorised workstation, so doctors and reception staff can look after patients without depending on an ageing on-premises server. It is the model most Australian healthcare practices are moving to.
Which cloud platform is best for healthcare?
For patient information, an Australian private cloud is the appropriate choice — ISO/IEC 27001 certified infrastructure with data kept onshore, rather than a generic public cloud configured for general business. The best software deployment for healthcare keeps clinical information secure, available and compliant. That is exactly what PIP’s hosted system is built to do, and why so many healthcare providers choose a specialist over a general cloud vendor.
What is the most popular medical software?
Best Practice (BP Premier) is the most popular medical software in Australian general practice, with Medical Director and Genie the other major practice management software platforms. Each is used across general practice, allied health and specialist settings to manage patients, appointments and clinical records — and PIP hosts all three.
What GP software is used in Australia?
Australian GP clinics overwhelmingly run Best Practice, Medical Director or Genie. The same practice management software extends to allied health professionals, mental health practitioners and specialists, who rely on these systems for patient records, the appointment book and Medicare claiming every day. Whichever platform a practice runs, PIP can host it so the software stays fast for staff and reliable for patients.
Is cloud hosting secure enough for patient data?
Yes, when it is built for healthcare. PIP’s hosted system is ISO/IEC 27001 certified and kept to ASD Essential Eight alignment, with security patching, backups and continuous monitoring run by PIP’s support staff. Records and clinical information stay on Australian infrastructure — more secure than an ageing on-premises server nobody has time to patch.
Will cloud hosting change how my practice management software works?
No. It runs the same practice management software your staff already use, so patient management does not change. Doctors open the same screens, reception works the same appointment book, and patients notice only a system that stops falling over. PIP handles software updates and new features, with staff training and support covering the rest. No new practice software, no software options to weigh — just your existing system, hosted properly.
Cloud-hosted practice management software runs across Australian healthcare — general practitioners, specialists, allied health professionals and mental health practitioners all rely on healthcare systems for patients every day. The priority never changes: patients seen on time and a system that does not fall over. PIP keeps the software quick and secure for patients, with healthcare support behind it so staff focus on patients, not technology.
We Host the Software Your Practice Runs
PIP hosts each of the major Australian clinical platforms on dedicated private cloud infrastructure. This is the core of the service — not generic hosting, but platform-specific expertise in the systems healthcare practices depend on to see patients. Each platform has a dedicated page with the full detail.
Best Practice (BP Premier)
Australia’s most widely used practice management software, hosted on PIP’s private cloud. Full support for Medicare Online, My Health Record, real-time prescription monitoring and Best Health Booking. Hosting is onshore at PIP’s Sydney Datacentre.
Best Practice cloud hosting →Medical Director
Medical Director and Pracsoft cloud hosting for GP clinics on the Telstra Health platform. Secure, Australian-hosted infrastructure with full Medicare claiming and clinical workflow support for doctors and reception staff alike.
Medical Director cloud hosting →Genie (Magentus)
Cloud hosting for Genie, popular with specialists and GPs alike. Immediate access to clinical records from any authorised workstation. Genie is now marketed as Magentus — PIP supports both versions on the same secure infrastructure.
Genie cloud hosting →More Than a Server Somewhere
A PIP cloud hosting engagement is a managed environment, not just rented space. Here is what the practice actually gets — and where PIP differs from a generic cloud provider.
Private cloud infrastructure
Dedicated resources for your software environment — not a noisy shared public cloud.
Australian data sovereignty
Clinical records hosted at PIP’s Sydney facility, under Australian jurisdiction — never offshore.
Backups & disaster recovery
Automated daily backups and disaster recovery keep patient information protected and restorable.
Proactive monitoring
The hosted environment is monitored around the clock; issues are escalated before they cause downtime.
Software update management
PIP manages BP Premier, Medical Director and Genie software updates within the hosted environment.
Secure multi-site access
Remote access configured correctly — doctors reach clinical records from any authorised device or site.
Update & patch cycles
Operating system patching and security updates handled to ASD Essential Eight alignment.
One support team
PIP’s dedicated support team runs the environment — practice managers have one number to call.
Clinical software that simply works.
We’ve had practices call us after their on-premises server died on a Thursday afternoon with a full Friday appointment book. We can move a practice onto cloud hosting in a controlled migration — but an emergency the day before a full schedule is a different conversation. The practices that plan the move before they need it are the ones that never have that Thursday call.
— PIP Medical ITEvery Connection Your Day Depends On
Cloud hosting is not just about where the server lives — it is about keeping every integration a practice relies on fully operational. PIP configures and maintains the connections that sit alongside your clinical software, so billing, claiming and clinical messaging keep working in the hosted environment.
Medicare Online
My Health Record
Immunisation Register
Prescription monitoring
Secure messaging
Appointment book
Online bookings
Patient engagement
Doctor companion app
Data security
Medicare Online claiming, billing and financial reporting, My Health Record, the Australian Immunisation Register, real-time prescription monitoring, secure messaging through Medical Objects and HealthLink, online appointments and the appointment book all stay connected. Reception can manage appointments and accept or decline appointments from online bookings; doctors can access records via the doctor app on their phone; and patient engagement keeps flowing — appointment reminders, patient communication and patient portal access included, so patients stay informed and the practice keeps running.
A purpose-built home for patient information — in Sydney.
Not Just Any Cloud
“Can’t we just use a public cloud?” is a fair question, and the honest answer needs nuance. PIP is not opposed to public cloud for general business workloads — but for hosting patient information and clinical software, an Australian private cloud is the appropriate choice.
Data residency. The Privacy Act 1988 and the Australian Privacy Principles place specific obligations on how patient data is handled. Offshore or unmanaged cloud storage can create compliance exposure that a practice does not need.
Certified infrastructure. PIP’s hosted infrastructure is ISO/IEC 27001 certified. Clinical records stay in Australia — not subject to foreign jurisdiction data access laws — and uptime commitments are calibrated for clinical care, not generic business continuity.
Your software, not a new one. Cloud hosting means running the same clinical software you already use on PIP’s infrastructure — not a disruptive switch to a new system. The prime focus is keeping clinical workflows and smart workflows running without interruption. Hosted software does rely on stable internet and Wi-Fi, so PIP’s scope includes network reliability for the hosted environment. And with no on-premises server to refresh, the IT overhead that quietly eats into staff wages and admin time drops away.
What Actually Changes for You
The technical case for private cloud matters, but here is what it means day to day for the person running the practice. Cloud hosting suits practices of any practice size, from a single GP to a multi-site specialist group.
No server to manage
The refresh cycle, hardware failures and maintenance windows become PIP’s problem, not yours — and never interrupt a clinical session again.
Easy access from anywhere
Multiple locations, working from home and after-hours access are all supported — with immediate access to patient records from any authorised workstation.
Save time on IT
Fewer emergency calls and fewer maintenance windows during clinical hours. Practice managers save time and customers spend it on patients instead.
Scales as you grow
Adding practitioners or opening a new site is simpler on cloud infrastructure — scalable solutions that let a practice take on more clients without an IT project.
Onboarding & training
Workstation setup for new staff is quick, and staff training for the hosted environment is part of PIP’s onboarding — so new features and new users land smoothly.
Compliance managed
PIP maintains the environment to ASD Essential Eight alignment and ISO/IEC 27001 standards — security and quality handled, with local support on the line.
From Single-GP Clinics to Multi-Site Specialists
PIP hosts practice management software for the full range of Australian healthcare providers — and the goal never changes: patients seen on time, on clinical software that simply works.
A solo general practice, a multi-doctor GP clinic, allied health professionals, mental health practitioners and specialists all run the same systems. General practitioners on Best Practice or Medical Director, and a medical specialist on Genie, need immediate access to patient history and easy access to the appointment book from any room. Whatever the practice software, the priority is identical for these healthcare providers — keep patients moving and keep healthcare delivery uninterrupted. When the system is quick, patients are seen on time; when it is slow, patients bank up and healthcare staff fall behind.
That is what cloud-based software changes for patients and staff alike. A cloud based system lets doctors and nurses reach records instantly; reception handles billing and online appointment requests without a slow server; and patients get the patient care they expect. PIP runs practice management hosting as a managed healthcare service for general practice, allied health and specialists — one Australian support team, onboarding and training for new customers, and a quality standard held to ISO/IEC 27001. Many customers came to PIP after outgrowing a self-managed server, and a cloud based solution on PIP’s own infrastructure and partner network keeps the whole practice and its patients moving. It is the difference PIP’s customers and their patients notice first.
For a busy practice the maths is simple: reliable practice management hosting means more patients seen and fewer gaps. In health care, downtime is lost appointments and patients left waiting, so practices move their practice software to PIP for steadier days. Patients notice a clinic that runs on time; healthcare staff notice a system, and a support line, that keep up. Good health care runs on good systems — and a healthcare team gives patients quality care when the technology stays out of the way.
Australian Cloud Hosting for Clinical Software. Patient Data Stays Here.
Specialist cloud hosting for Best Practice, Medical Director and Genie — ISO/IEC 27001 certified, hosted at PIP’s Sydney Datacentre, with one accountable team behind it.
Specialist cloud hosting for Best Practice, Medical Director and Genie — serving Sydney medical practices