Managed IT Services for Sydney Business
PIP has been delivering IT to Australian businesses since 1986 — and unlike most managed IT providers, PIP owns the infrastructure behind every service. One provider for IT, internet, cloud and voice. One call when anything breaks.
Managed IT for every layer of your business
From the helpdesk your staff call at 7pm to the infrastructure your systems sit on — all managed, monitored and supported by one team who knows your environment.
- Per-user monthly pricing — fully predictable
- Dedicated account manager and senior engineer
- On-site across all of Greater Sydney
- PIP-owned datacentre — data stays in Australia
- Proactive monitoring — issues fixed before you notice
- Structured onboarding — full audit before go-live
Managed IT Services
Fully managed IT under a per-user monthly agreement. PIP becomes your IT department — not a line you call when things break, but a team that already knows your environment and works to keep it running.
- 24/7 helpdesk included — not an optional extra
- Enterprise RMM platform monitoring continuously
- Patch management across OS and applications
- Dedicated account manager and senior engineer
IT Support Sydney
Responsive support for Greater Sydney businesses as a managed monthly service or ad hoc. Phone and remote billed in 10-minute increments, on-site billed per hour. No minimum engagement required.
- All of Greater Sydney covered
- Remote or on-site — the same team
- No lock-in for ad hoc support
24/7 Helpdesk
Round-the-clock access for managed clients. Not an offshore call centre or an answering service — the team that picks up has full documentation of your environment and the same technical capability as business hours.
- Genuine 24/7 — not an emergency line
- Staff who know your systems
- Included in managed agreements
On-Site IT Support
Hardware failures, cabling, office fit-outs, server installs — some problems need a technician at the desk. PIP covers all of Greater Sydney and the Central Coast, and travels nationally for project commissioning.
- Liverpool to Penrith, North Shore to the Beaches
- National project travel available
- On-site is part of the model, not an extra
IT Project Management
End-to-end delivery with one point of accountability. Office moves, infrastructure upgrades, cloud migrations, OS lifecycle programs, multi-site rollouts — currently managing a 200-staff rollout across multiple Australian states.
- Single accountability from scope to handover
- SMB through to 200+ staff
- National travel for commissioning
IT Compliance
Know your obligations. Close the gaps. PIP assesses your posture against the Essential Eight, ISO 27001, Privacy Act and PCI DSS — then implements the controls and documentation that turn compliance from a checklist into a defensible position.
- Essential Eight, ISO 27001, Privacy Act, PCI DSS
- Risk assessment and gap analysis first
- Ongoing management — not a one-off report
IT Consulting Sydney
Technology aligned to your business, not the other way around. PIP assesses the current environment, produces a clear technology roadmap, and delivers it — the same team that advises implements and then manages what they helped design.
- Technology strategy and roadmap
- Infrastructure assessment and modernisation
- One firm across advice, delivery and support
Cyber Security for Small Business
Small businesses are the most targeted — most don’t know it. PIP gives small business enterprise-grade protection: continuous monitoring, endpoint security, MFA, patch management and Essential Eight alignment, without a dedicated security team.
- Threat monitoring, endpoint protection, MFA
- ACSC Essential Eight aligned
- Built into managed IT — not a separate product
Most providers resell infrastructure they don’t own. PIP built its own.
PIP built its own national internet network in 1995 and operates its own datacentre in Pymble, NSW. IT, internet, cloud hosting and voice telephony all run on PIP’s own infrastructure — not a patchwork of third-party carriers.
When something goes wrong across two services, there is no carrier to escalate to, no cloud provider to wait on, no vendor pointing at the next vendor. PIP owns every layer. One call. Fixed.
Enterprise IT. SMB price point.
The tools, processes and disciplines large organisations take for granted — under a per-user monthly model that scales with your business.
Full-Stack Ownership
PIP owns its datacentre, national internet network and telephony infrastructure. Not a reseller. No third-party carriers to escalate to. When something breaks, PIP fixes the whole thing.
Proactive, Not Reactive
Enterprise-grade monitoring watches your environment continuously. Issues are identified and resolved before staff can’t work — not reported by a user at 8am on a Monday.
Structured Onboarding
Every new managed client receives a full system audit, documentation, backup review and risk assessment before support begins. Most competitors start billing before they understand the environment.
Dedicated Account Ownership
Both an account manager and a senior engineer are assigned to every client. The team that answers your call knows your environment, your users and your history. Not a call-centre queue.
Australian Data Sovereignty
Client data hosted and managed in Australia in PIP’s own ISO-aligned datacentre. Not a hyperscaler passing data through offshore systems. Total accountability for where your data lives.
In Business Since 1986
Institutional IT knowledge going back to mainframes, UNIX terminals and the birth of the Australian internet. Every technology wave navigated. Not a startup, not a generalist — four decades and still on-site.
Not just small business. Any business that needs it done right.
PIP’s primary market is Sydney SMBs — but PIP also works alongside larger organisations with internal IT teams who need a specialist partner.
10–50 staff. No dedicated IT person.
Someone is handling IT on top of their actual job. The owner is fielding problems they shouldn’t have to. PIP becomes the IT department — answering at 7pm, showing up on-site, making the decisions the business doesn’t have the background to make.
- IT is reactive — problems only surface when staff can’t work
- No visibility into what’s at risk or needs replacing
- Current provider is slow and doesn’t know the environment
- Growing faster than the IT setup can handle
- Need one provider — not five vendors pointing at each other
Internal IT team. Specific skill gaps.
50–500+ staff with a capable internal IT team that lacks expertise in a specific area. PIP supplements rather than replaces — providing the specialist depth the internal team doesn’t have, scoped exactly to what’s needed.
- Internal team competent but missing virtualisation expertise
- Need a specialist partner, not a full replacement
- Project capability the internal team doesn’t have
- Senior infrastructure oversight without hiring a senior engineer
PIP manages the complete VMware infrastructure for a national conglomerate. While their internal IT team handles the VMs and day-to-day support, PIP provides the specialist virtualisation layer they can’t run themselves.
“One of the first things we do during a managed services onboarding is a full backup audit. More often than not, backups have been running and completing — but nobody has ever verified a restore. The business thinks their data is protected because the job shows green every night. What they don’t have is any evidence the backup is actually usable. We’ve had clients who would have lost months of data restoring from what they thought was a working backup. Verification is not optional. It’s the part that matters.”
— Brad Dixon · PIP · Est. 1986Greater Sydney — PIP’s home ground
Head office: Pymble, NSW
Sydney’s North Shore. From here, PIP’s team covers the full Greater Sydney metro and the Central Coast — close enough to Pymble that it’s treated as part of the primary service area.
National project travel
PIP flies and drives interstate for project commissioning, supporting national and global organisations. Our techs and contractors are spread across multiple Australian states — on-site support is never a constraint.
Remote services nationally
Managed monitoring, helpdesk and cloud services are available to businesses anywhere in Australia, delivered by the same team that runs Sydney on-site work.
Managed IT for Sydney businesses — proactive, on-site, all under one roof
Contact PIP to discuss what your environment needs. We start with a conversation about what you have and what you actually need — no commitment required.