Medical IT Sydney — Specialist Healthcare IT for Sydney Practices
- Sydney’s specialist medical IT team.
- On-site, remote, proactive — all of Greater Sydney.
- We know your software. We know your suburb.
PIP provides specialist medical IT support for GP clinics, specialist practices, private hospitals and healthcare providers across Greater Sydney and New South Wales. Clinical software expertise, Australian cloud hosting, and Essential Eight compliance — one provider, one dedicated team, one accountable partner for medical IT services in Sydney.
Sydney’s Medical IT Specialists — Why PIP
Sydney-based team
PIP is headquartered in Sydney — not an interstate or offshore provider. Medical IT specialists who know Sydney medical practices, the healthcare sector and the systems that keep a practice operational.
30+ years in healthcare IT
PIP has been supporting healthcare professionals and medical practices for over 30 years — including involvement in the Medicare Australia Broadband for Health Programme. Decades of expertise in medical IT services.
PIP’s Sydney Datacentre
Australian cloud hosting at PIP’s Sydney Datacentre. ISO/IEC 27001 certified. Patient data stays secure and onshore — cloud services that protect patient data and meet the IT requirements of Sydney medical practices.
ASD Essential Eight aligned
Managed IT services with ASD Essential Eight alignment built in. Cybersecurity services that protect patient data, protect clinical systems and address cyber threats to medical practices across Sydney.
Clinical software specialists
Best Practice, Medical Director, Genie, Pracsoft, Audit4, Medicare Online — the clinical software and practice management systems that Sydney medical practices depend on. Specialist expertise, not generic IT support.
One accountable partner
IT support, cloud hosting, clinical software support and security compliance on one managed agreement. One partner for all the IT services a Sydney medical practice needs — a proactive approach to ongoing IT management.
Proactive monitoring
PIP monitors clinical systems and IT systems proactively — issues identified before they cause downtime for patients and doctors. The focus is keeping the practice running, minimising disruption and protecting the technology that patients, doctors and the community depend on.
On-site & remote support
On-site support for Sydney medical practices when needed. Remote support for everything else. Medical IT support options designed around how medical practices in Sydney actually operate — with minimal disruption to patients and doctors.
Medical IT support — on-site in Sydney.
IT Services for Sydney Medical Practices
Every IT service a Sydney medical practice needs — from managed IT services and clinical software support to cloud hosting, cybersecurity services and compliance. PIP is the partner for practices, specialists and healthcare providers across Greater Sydney.
Medical IT Support
Responsive helpdesk, proactive monitoring, on-site and remote support for medical practices. The team knows clinical systems, IT systems and how to keep a Sydney practice running with minimal disruption to patients.
Learn more →Medical Cloud Hosting
Australian private cloud for Best Practice, Medical Director and Genie — hosted at PIP’s Sydney Datacentre. Cloud services with patient data secure and onshore. Managed cloud solutions for Sydney medical practices.
Learn more →Practice Management Software
Specialist support for Best Practice, Medical Director, Pracsoft, Genie and other practice management systems. Installation, configuration, migration and ongoing support for Sydney medical practices.
Learn more →Cyber Security
ASD Essential Eight alignment, ransomware protection, cybersecurity services and healthcare privacy compliance. Protect patient data, protect clinical systems and address cyber threats to Sydney medical practices.
Learn more →Compliance Support
Privacy Act 1988, Australian Privacy Principles, NDB scheme readiness and security compliance monitoring. Compliance managed as part of ongoing support for Sydney medical practices — not a separate engagement.
Learn more →Medical Practice Phone Systems
VoIP phone systems for medical practices — high call volumes, after-hours routing, patient communications and integration with practice management systems.
Learn more →Clinical Software We Support in Sydney
PIP supports every major clinical software and practice management system used by Sydney medical practices, specialists, general practices and allied health providers. Medical software expertise built from 30+ years supporting the healthcare industry.
PIP also supports video consultation platforms for telehealth, Medicare claims processing, patient communications systems and other clinical systems that Sydney medical practices depend on. Medical IT services that cover the full technology stack — clinical software, IT systems, cloud solutions and the business technology that keeps a medical practice running.
Compliance and Cybersecurity Services for Sydney Healthcare
Privacy Act compliance
Privacy Act 1988 and Australian Privacy Principles obligations managed as part of ongoing support. Security compliance for Sydney medical practices across New South Wales.
ASD Essential Eight
Cybersecurity services aligned to the ASD Essential Eight framework. Protect patient data, protect patients and protect critical systems from cyber threats — the latest technology and the latest advice for Sydney medical practices.
Audit logging & access controls
Audit logging, access controls and endpoint protection for clinical systems and IT systems. Cybersecurity services that protect patient data and support security compliance for medical practices.
Ransomware & cyber threats
Sydney medical practices and private hospitals face cyber threats including ransomware. PIP’s cybersecurity services are designed to minimise downtime, protect patient data and keep critical systems secure.
ISO/IEC 27001 certified — PIP’s Sydney Datacentre.
Every Sydney practice we’ve taken on has a story. Usually it’s about the IT company before us — the one that handled GP clinic IT the same way they’d handle a law firm or accounting practice. Clinical software doesn’t work that way. When Medicare Online goes down mid-morning, you need someone who knows exactly which component of Pracsoft broke and why.
— PIP Medical ITMedical IT Support Across Greater Sydney
PIP provides medical IT services, managed IT services, cloud hosting and cybersecurity services for medical practices across Greater Sydney. On-site support, remote support and ongoing support for medical practices in every region.
Sydney CBD & Inner City
Medical practices and specialists in the CBD and inner city.
North Shore
Chatswood, St Leonards, North Sydney, Pymble, Hornsby.
Northern Beaches
Dee Why, Manly, Brookvale, Mona Vale — practices and patients — medical practices along the beaches.
Western Sydney
Parramatta, Penrith, Blacktown, Auburn — patients and practitioners — general practices and specialists.
South Western Sydney
Liverpool, Campbelltown, Bankstown — IT services for growing healthcare providers.
Inner West
Burwood, Strathfield, Ashfield, Marrickville — GP clinics, allied health and the patients they serve.
Eastern Suburbs
Bondi, Randwick, Double Bay — specialist practices, patients and medical practices.
Hills District
Castle Hill, Baulkham Hills, Rouse Hill — patients and practices — a growing region for medical practices and patients.
Sutherland Shire
Sutherland, Miranda, Cronulla — medical practices and healthcare providers.
Macarthur
Camden, Narellan, Oran Park — new medical practices in a rapidly developing region.
Central Coast
Gosford, Erina, Tuggerah — IT support extending beyond Greater Sydney.
Beyond Sydney
PIP can service medical practices beyond Greater Sydney — contact PIP to discuss IT requirements.
Sydney Medical IT — Questions
What makes PIP different from a generic IT company?
PIP is a specialist medical IT provider — not a general IT company that also does medical. The team knows clinical software (Best Practice, Medical Director, Genie), practice management systems, Medicare Online and the compliance requirements of medical practices. Generic IT companies handle medical practice IT the way they handle any other business. PIP handles it the way medical practices need.
Is PIP based in Sydney?
Yes. PIP is headquartered at Pymble Corporate Centre on Sydney’s Upper North Shore. PIP’s Sydney Datacentre is also in Sydney. The medical IT support team, the cloud hosting infrastructure and the business are all Sydney-based.
How long has PIP been supporting Sydney medical practices?
Over 30 years. PIP has been providing managed IT services and technology solutions to Sydney medical practices since 1986.
Does PIP support private hospitals?
Yes. PIP provides IT services for private hospitals, GP clinics, specialist practices and allied health providers across Sydney. The technology, compliance and clinical systems expertise applies across the healthcare sector.
What medical IT services does PIP provide?
IT support, cloud hosting, practice management system support, cybersecurity services, compliance management, phone systems, and managed IT services. Every IT service a Sydney medical practice needs from one partner for every service the practice needs.
Does PIP provide on-site support?
Yes. PIP provides on-site IT support across Greater Sydney. Remote support handles the majority of issues; on-site support is available when the practice needs hands-on assistance to keep the practice running with minimal disruption.
Does PIP support telehealth and video consultations?
Yes. PIP supports video consultation platforms, telehealth configuration and patient communications technology for Sydney medical practices. Medical IT services that cover every layer of the technology stack.
Can PIP help with medical practice phone systems?
Yes. PIP provides VoIP phone systems designed for medical practices — high call volumes, after-hours routing and integration with practice management systems and patient communications.
Does PIP support Best Practice in Sydney?
Yes. PIP provides specialist Best Practice (BP Premier) support for Sydney medical practices — installation, configuration, Medicare Online integration, data migration and ongoing support.
Does PIP support Medical Director and Pracsoft?
Yes. PIP provides Medical Director and Pracsoft support for Sydney medical practices — troubleshooting, configuration, Medicare claims for patients and managed cloud hosting.
Does PIP support Genie and Gentu (Magentus)?
Yes. PIP provides support for Genie and Gentu (Magentus) for specialist medical practices and GP clinics across Sydney.
What other clinical software does PIP support?
In addition to Best Practice, Medical Director and Genie, PIP supports Audit4, Medicare Online, My Health Record, secure messaging and other systems patients rely on that Sydney medical practices depend on.
Does PIP support Medicare Online integration?
Yes. Medicare Online configuration and Medicare claims troubleshooting is a core part of PIP’s medical IT services for Sydney medical practices. Clinical software and practice management system claiming integration supported for all platforms.
Does PIP provide cloud hosting for medical software?
Yes. PIP hosts Best Practice, Medical Director and Genie on Australian private cloud at PIP’s Sydney Datacentre. ISO/IEC 27001 certified cloud services with patient data onshore. Cloud solutions for Sydney medical practices.
Where is PIP’s data centre?
PIP’s Sydney Datacentre is located in Sydney. Patient data is hosted onshore in Australia for patients and the medical practices that serve them — secure, compliant and accessible to the medical practices and patients that depend on it.
Is patient data stored in Australia?
Yes. PIP’s cloud hosting keeps patient data at PIP’s Sydney Datacentre — Australian-hosted, ISO/IEC 27001 certified. Protect patient data with cloud services that meet Australian privacy standards and the IT requirements of medical practices.
Is PIP’s cloud hosting ISO 27001 certified?
Yes. PIP’s Sydney Datacentre infrastructure is ISO/IEC 27001 certified — clinical-grade security compliance for Sydney medical practices, patients and healthcare providers.
Does PIP help with Essential Eight compliance?
Yes. PIP’s managed IT services include ASD Essential Eight alignment — cybersecurity services, access controls, audit logging and cyber threat protection for medical practices across Sydney.
Does PIP help with Privacy Act compliance?
Yes. Privacy Act 1988 and Australian Privacy Principles compliance is managed as part of PIP’s ongoing support for Sydney medical practices. Security compliance that protects patients and practices.
What happens if a practice has a data breach?
PIP supports medical practices with breach detection, incident response and NDB scheme notification obligations. Cybersecurity services designed to protect patient data and minimise downtime when cyber threats materialise. Advice and support for medical practices when it matters most.
How quickly can PIP respond to a support request?
PIP’s medical IT support team provides rapid response for Sydney medical practices. Critical systems — clinical software, Medicare Online, IT systems — are prioritised. Ongoing support means the team already knows the practice, the technology and the IT requirements.
How does PIP minimise downtime?
Through a proactive approach: monitoring clinical systems, managing updates before they cause problems, and maintaining backup and disaster recovery for critical systems. PIP’s medical IT services are designed to minimise downtime and keep the practice operational for patients.
What does ongoing IT management from PIP look like?
Ongoing IT management from PIP covers proactive monitoring, managed updates, cybersecurity services, compliance reviews, helpdesk support and strategic technology advice for the business. Managed IT services that grow with the medical practice.
Does PIP offer different support options?
Yes. PIP offers support options tailored to the medical practice — from fully managed IT services to targeted support for clinical software and clinical systems. The advice is always to match the level of support to the IT requirements and the budget of the medical practice.
How do we get started with PIP?
Contact PIP for a conversation about the medical practice’s IT requirements, clinical software, compliance needs and technology. PIP will assess, advise and provide a clear proposal for services. No obligation. Clients across Sydney benefit from a partner who focuses on medical practices — not companies that treat healthcare the same as every other business.
Sydney’s Specialist Medical IT Provider. One Call. Everything Covered.
GP clinics, specialist practices and healthcare providers across Greater Sydney and New South Wales. Medical IT services, cloud hosting, cybersecurity services and managed IT — from PIP.
Medical IT support Sydney • cloud hosting • cybersecurity • managed services