Best Practice Medical Software — IT Support & Cloud Hosting
- We know BP Premier.
- BP Premier support. Australian data.
- From install to cloud — handled by PIP.
PIP provides specialist IT support and cloud infrastructure for Best Practice (BP Premier) medical software. From installation and configuration through to cloud hosting and compliance — support built for Australian doctors and specialists.
What Is Best Practice Medical Software?
Best Practice (marketed as BP Premier) is Australia’s most popular practice management software for general practice. Developed by Best Practice Software — an Australasian medical practice software company — it is used by tens of thousands of doctors, general practitioners and specialists across Australia. The platform handles appointments, clinical records, billing, Medicare claiming, prescriptions, recalls, reporting and the daily workflow that patients and doctors depend on.
Modern versions of the platform include integrations with Lyrebird Health for AI clinical notes, Best Health Booking for online appointments, and evolving digital systems that improve how Australasian medical practice teams work. Best Practice is one of three major practice management software platforms in Australia alongside Medical Director (from Telstra Health) and Genie (from Magentus). For practices running the platform, PIP is the specialist IT support and cloud hosting partner — quality medical software products deserve quality from a team that knows the platform, the users, and the healthcare technology behind it.
What PIP Provides for Best Practice Practices
PIP’s support covers the full lifecycle of BP Premier in a clinic — from first installation to ongoing development, training and cloud migration. Quality medical software products need specialist support, not a generic helpdesk.
Installation & configuration
New Installations, server setup and initial configuration for doctors, specialists and allied health professionals. BP Premier configured for how the clinic actually works.
Updates & patch management
The platform releases regular updates. PIP manages the development and deployment cycle — testing before rollout so patients and doctors are never disrupted by an untested update. Beta testing of new features coordinated with the practice.
Medicare Online & billing
Medicare Online claiming, DVA, private and bulk billing workflows configured and supported. The most common integration point — and the most common failure point — in the system for doctors and patients.
My Health Record
My Health Record configuration and integration for the platform — ensuring doctors and patients benefit from connected health records across the healthcare system.
Data migration
Moving from Medical Director, Genie or another platform into the platform. PIP handles the migration so the clinic loses nothing in the transition.
Multi-site & network
Multi-workstation and multi-site the platform configuration. Wi-Fi stability and network setup is part of PIP’s scope — the platform runs over the network and the network has to be right.
Training & onboarding
Staff training for new installations, major version changes, and new team members joining the clinic. Training for doctors, specialists, allied health professionals and administration staff on the platform workflows and solutions.
Helpdesk & troubleshooting
Something breaks — PIP fixes it. Specialist support from a team that knows the platform, not a generic IT helpdesk. Customers get answers from people who understand the platform, the users and the business.
PIP, the platform support — specialist, not generic.
Best Practice Software Modules PIP Supports
PIP supports every the platform module that doctors, specialists and allied health professionals use. Quality products, configured and maintained by specialists who know the technology and the workflow.
Appointment book
Scheduling, recalls, reminders and appointment management for patients across the medical practice. Appointments configured for how doctors and staff actually work.
Best Health Booking
Best Health Booking — the online appointments module. Configuration and integration with the practice website so patients can schedule appointments online. Patient engagement that saves time for customers and doctors.
Billing & Medicare
Medicare Online, DVA, private and bulk billing workflows in the platform. This is where most support calls start — PIP keeps it running for doctors and patients.
Clinical records
Consultation history, prescribing, referrals, investigations and clinical workflow support for doctors, general practitioners and specialists in the platform.
Reporting & audit
Clinical audit support, reporting and data analysis in the platform. Supporting research, development and quality improvement for the medical practice and its patients.
Secure messaging
Medical Objects, HealthLink and other secure messaging integrations for referrals, results and patient engagement in the platform. Communication solutions for doctors and specialists.
Allied health workflows
Configurations for allied health professionals — physiotherapy, psychology, podiatry and other allied health specialties. The same quality medical software products, configured for workflow and billing.
Why Practices Choose PIP for Best Practice Support
Healthcare practitioners, doctors, general practitioners, specialists and medical practitioners across Sydney choose PIP because the team knows the platform — not just IT generally, but the specific healthcare technology, the evolving development roadmap, the research behind new features, and the solutions that keep patients moving through the appointment book. PIP provides local support from a team that understands the business, the workflow, the services and the community the medical practice serves.
For customers, the benefits are practical: fewer outages, faster answers when something breaks, a dedicated team that handles the technology so the business focuses on patients and GP wellbeing. Users across the practice — from practitioners at the clinical workstation to the administration team at reception — get access to resources, training and development that evolving healthcare technology demands. Easy access from multiple locations, data security built into the infrastructure, privacy standards maintained, and patient experience improved by a medical practice that runs on time because the technology works. Money saved on emergency IT fixes goes back into patient care and practice development. Every medical practice that runs the platform deserves specialist support from people who search for answers in the same system the doctors and patients use every day.
The most common Monday morning call from a Best Practice practice is a failed Medicare Online connection after the weekend’s Windows update. We’ve seen it enough times that we now stage BP Premier updates on Thursday so the practice isn’t scrambling on a Monday with a waiting room full of patients.
— PIP Medical ITBest Practice Software on Australian Cloud
BP Premier can run on PIP’s private cloud infrastructure — at PIP’s Sydney Datacentre, ISO/IEC 27001 certified, with data sovereignty built in. A cloud based solution eliminates the on-premises server dependency — useful for multi-site doctors and practices planning server refresh cycles. Cloud based software does not mean US cloud; PIP’s is a private Australian cloud, not a SaaS migration. Hosted environments are aligned to ASD Essential Eight, Privacy Act 1988 obligations, with Australian Immunisation Register connectivity maintained. Automatic backups, disaster recovery and proactive monitoring are included.
PIP provides the infrastructure that BP Premier runs on — not a Best Practice Software-branded cloud product. The Australasian medical practice community deserves Australian data sovereignty, and PIP delivers it. Customers, doctors, patients, specialists and the practice team all benefit from the system on purpose-built technology with resources and support from PIP’s partner network in Sydney. For the full detail, see PIP’s Medical Cloud Hosting page.
Best Practice software — hosted on Australian infrastructure.
Best Practice Software — Questions Answered
What is the most commonly used medical software?
Best Practice (BP Premier) is the most commonly used medical software in Australian general practice. General practitioners, medical specialists and allied health professionals across the Australasian medical practice community use the platform daily. Medical Director and Genie are the other major practice management software platforms — PIP supports all three.
What software do medical practices use?
Australian practices typically run Best Practice software, Medical Director or Genie as their practice management software. Each handles clinical records, appointments, billing and Medicare claiming for doctors and patients. Allied health professionals may use the platform or allied health-specific platforms. PIP provides configuration and cloud hosting for all three.
How much does Best Practice software cost?
Best Practice Software licensing and pricing is managed by Best Practice Software directly — PIP is not a licensing reseller. PIP provides the IT support, cloud hosting and specialist configuration that BP Premier runs on. For licensing costs, contact Best Practice Software. For support and hosting, talk to PIP.
What is BP Premier?
BP Premier is the product name for the platform medical software — the practice management software used by doctors, specialists and allied health professionals across Australian general practice. BP Premier handles appointments, clinical records, billing, Medicare, prescriptions and the workflow that patients depend on.
How long does a Best Practice installation take?
A typical Best Practice software installation takes one to two days for a standard medical practice, depending on the number of workstations and the complexity of integrations. PIP plans installations around the appointment schedule so doctors and patients are not disrupted.
Can Best Practice run on a cloud server?
Yes. BP Premier runs on PIP’s private Australian cloud infrastructure. The practice uses the same Best Practice software — the only change is that the server is hosted at PIP’s Sydney Datacentre instead of on-premises. Patients, doctors and practice staff see no difference in how the software works.
What happens when a Best Practice update breaks something?
PIP stages updates and tests before deploying to the medical practice. If an update causes an issue, PIP’s support team rolls back and resolves it — the practice does not lose a day of appointments. Quality medical software products still need specialist support when updates go wrong.
Does PIP provide training for Best Practice software?
Yes. PIP provides training for new installations, major version changes, new staff onboarding and ongoing development. Training covers Best Practice software workflows, appointments, billing, Medicare claiming and clinical records for doctors, specialists, allied health professionals and practice staff.
Can PIP migrate data from Medical Director to Best Practice?
Yes. PIP handles data migration from Medical Director, Genie or other platforms into Best Practice software. The migration preserves patient records, appointment history and billing data. Doctors, patients and the medical practice lose nothing in the transition.
Does Best Practice support allied health practices?
Yes. Best Practice software is used by allied health professionals including physiotherapy, psychology and podiatry. PIP configures Best Practice software for allied health workflows, billing and reporting — the same quality products, adapted for specialist and allied health medical practice needs.
How does Best Practice connect to Medicare Online?
BP Premier connects to Medicare Online through a claiming integration that PIP configures and maintains. Medicare claiming is the most common support call for Best Practice software — PIP’s team knows the configuration, the common failure points, and the answers that doctors and customers need fast.
Best Practice software — daily workflow, supported by PIP.
BP Premier Support That Knows the Software.
Specialist IT support and cloud hosting for Sydney doctors, specialists, allied health professionals and medical practices.
Best Practice support • BP Premier • cloud hosting