Genie Medical Software IT Support — Genie & Gentu Specialists
- Genie and Gentu support from a team that knows the platform.
- Magentus, Genie, Gentu — all covered.
- Specialist practice management software. Specialist IT support.
PIP provides specialist IT support for Genie and Gentu (Magentus) practice management software — across specialist practices, GP clinics and allied health. Installation, configuration, migration and ongoing support from PIP’s Australian based support team.
Genie, Gentu & Magentus — Practice Management Software
Genie Solutions (now Magentus) has been providing practice management software and software solutions to Australian medical specialists, healthcare providers and practitioners for 27+ years. Over 22,000 medical professionals across 5,000+ practices use Genie or Gentu practice management software. Genie medical software is the leading Australian practice management platform for specialty and practice size configurations — supporting practitioners across orthopaedic surgery, plastic surgery and 55+ other specialties with feature rich workflows and clinical and administrative processes built for specialist practice management.
Genie (desktop) requires an server, supports up to 100 simultaneous users, and handles both administrative and in a truly connected workflow. Genie software provides efficient workflows and inbuilt specialty modules for every specialty and practice size. The platform supports connecting siloed systems, billing through Medicare integration, and delivering better clinical outcomes for patients through streamlined practice management.
Gentu (cloud) is Magentus’s cloud-based practice management software — no on-site server required, automatic updates with no maintenance or practice downtime, and access from any device including the Gentu mobile app. Gentu delivers with a modern online interface for specialists and healthcare providers who want immediate access from multiple locations and multiple practices. PIP’s support team provides IT support for both Genie and Gentu — a local team means understanding the existing software, the the practice management needs of Australian specialist practitioners. For practices wanting to move Genie off-premises, PIP also offers Genie cloud hosting on Australian infrastructure at PIP’s Sydney Datacentre, ISO/IEC 27001 certified.
What PIP Provides for Genie Practices
PIP’s support covers the full scope of Genie and Gentu practice management — from first installation to ongoing support, training and migration. All the product knowledge, from a team that knows how specialist practice management works.
Installation & setup
Genie server and workstation configuration, Gentu environment setup, user access and permissions — practice management configured for every specialty and practice size.
Medicare & billing
Genie integrates with government health systems for managing payments and Medicare claiming. PIP configures and maintains the billing integrations that practice management depends on for patient data accuracy.
Medical Objects & messaging
Secure messaging (Medical Objects) for referrals and results. The collaborative process involves sharing clinical correspondence through practice management — PIP keeps it working.
Data migration
PIP’s migrations team handles moves between Genie versions or from other platforms into Genie practice management. Patient data protected throughout.
Training
In depth training for practice managers and staff. PIP can offer on site training, remote and group training for Genie practice management — for the whole team.
Multi-site support
Genie and Gentu practice management across multiple locations and sites. PIP supports practitioners at every location with the same level of practice management expertise.
Helpdesk & troubleshooting
Specialist Genie support from PIP’s support team — not a generic helpdesk. Practice management issues resolved by people with all the product knowledge and experience in Genie software.
Specialty workflows
Custom clinical workflows for every specialty and practice size. Genie practice management configured for the way specialist practitioners actually work — not generic templates.
Genie practice management — specialist support from PIP.
Genie migrations are where a lot of IT companies get caught out. The data structure in Genie is different from Best Practice or Medical Director — if you don’t understand how the specialty modules handle referrals and results, you’ll corrupt records during the move. We’ve cleaned up migrations done by other IT companies more than once.
— PIP Medical ITGenie Practice Management — Questions Answered
Who owns Magentus in Australia?
Genie Solutions rebranded as Magentus. PIP supports the full Magentus practice management suite — both Genie and Gentu — regardless of ownership changes. For licensing and different pricing models (pricing models based on specialty and practice size), contact Magentus. PIP provides IT support and infrastructure.
Is Genie the same as Gentu?
No. Genie is the desktop practice management software (on site server, up to 100 users); Gentu is the cloud-based version (no server, automatic updates, Gentu mobile app). Both are Magentus practice management products. PIP supports both — and cloud hosting for Genie desktop specifically.
Does Genie support specialist practices?
Yes. Genie has modules for 55+ specialties — orthopaedic surgery, and many more. Feature rich workflows means every specialty and practice size is supported. PIP configures configurations for medical specialists.
What is the most used medical software in Australia?
Best Practice is the most widely used GP platform. Genie medical software (Magentus) is widely used by medical specialists, with 22,000+ users across 5,000+ practices. Medical Director is the third major platform. PIP supports all three.
What GP software is used in Australia?
Australian GP practices use Best Practice, Medical Director or Genie as their practice management software. Specialist practices most commonly run Genie or Gentu practice management. PIP supports all three major platforms with IT support and configuration.
Genie practice management — hosted on PIP infrastructure when needed.
Genie and Gentu IT Support from a Team That Knows the Platform.
Specialist Genie and Magentus practice management IT support for Sydney specialist practices and GP clinics — from PIP.
Genie support • Gentu • Magentus • practice management