Medical Director IT Support & Cloud Hosting — MedicalDirector Specialists
- MedicalDirector support that knows the system.
- Pracsoft. MedicalDirector. Both covered.
- When Medicare claiming breaks, we fix it fast.
PIP provides specialist Medical Director IT support for MedicalDirector and Pracsoft. Installation, configuration, Medicare claiming and managed updates — designed for GP practices, solo GPs and specialists across Sydney.
What Is Medical Director Software?
MedicalDirector (from Telus Health, formerly HCN) is one of Australia’s longest-standing medical software platforms — supporting healthcare professionals for over 25 years and used by over 17,000 clinicians daily across general practice, specialist clinic offices and healthcare businesses. The system has two core modules: MedicalDirector Clinical (patient records, prescribing, referrals, patient care) and Pracsoft (billing, Medicare claiming, schedule, patient data). MedicalDirector ensures compliance with AMA privacy recommendations, and the software is designed for a range of practices from a solo GP through to large specialist groups.
PIP provides specialist Medical Director IT support with a wealth of experience and decades of expertise in the system. PIP’s team understands the needs of Medical Director practices — from troubleshooting database connection issues and managing user access to ensuring optimal performance and practice efficiency at peak efficiency. Ideal healthcare IT for Medical Director needs a trusted team that understands the software, the billing, the system and the day-to-day operations of practices that depend on it. Note: “medical director” also refers to a clinical leadership role (usually a doctor); this page covers the software. PIP’s support services assist practices to focus on patients, not IT problems.
What PIP Supports for Medical Director
Installation & setup
Server, workstation and printer setup for secure operations.
Updates & download management
Updates managed and tested before deployment. No downtime.
Troubleshooting
Database issues, errors, Pracsoft claiming problems — resolved fast.
Medicare & Pracsoft billing
Pracsoft Medicare claiming configured and maintained.
User access & permissions
User access, permissions and secure configurations managed.
Remote access
Secure remote access for GPs at multiple sites.
Cloud hosting
MedicalDirector and Pracsoft hosted on PIP’s Australian private cloud — ISO/IEC 27001 certified, PIP’s Sydney Datacentre, patient data secure and onshore.
Data migration & training
Migration between platforms. Training for staff on the system.
Disaster recovery
Backup and disaster recovery for patient records.
Medical Director — supported by PIP.
The most common Monday morning call from a Medical Director practice is a Pracsoft Medicare Online connection that stopped working over the weekend after a Windows update. We’ve seen it enough times to know exactly where to look first — and usually have the claiming queue cleared before the first consultation is finished.
— PIP Medical ITMedical Director Support — Questions
How do I uninstall Medical Director?
Uninstalling MedicalDirector needs care to preserve patient data. Contact PIP — the team manages transitions safely, ensuring data is exported and backed up before any uninstall. Email PIP to schedule.
Can Medical Director run on cloud?
Yes. PIP hosts MedicalDirector and Pracsoft on Australian private cloud — ISO/IEC 27001 certified at PIP’s Sydney Datacentre, with patient data secure and onshore. See the Medical Director cloud hosting page for the full detail.
Does PIP support Pracsoft as well as Medical Director?
Yes. Pracsoft is the billing and Medicare module that works with MedicalDirector Clinical. PIP supports both as one integrated system.
What is the role of a medical director?
In the healthcare context, a medical director is a leadership role (usually a doctor). This page covers the software by Telus Health. For IT support, contact PIP.
MedicalDirector — cloud hosted on PIP infrastructure.
MedicalDirector and Pracsoft Support That Knows the System.
Specialist Medical Director IT support and cloud hosting for Sydney GP clinic practices, specialists and healthcare professionals.
Medical Director support • MedicalDirector • Pracsoft