Providing Healthcare Professionals Unmatched IT Support for Best Practice Medical Software

For over 20 years, PIP – Total IT Solutions has been at the forefront of providing comprehensive IT support to the medical industry. PIP’s expertise spans across all facets of healthcare IT. We were one of the main drivers of the Broadband for Health scheme and from there have developed a comprehensive suite of cloud-based solutions for the medical industry. From proactive maintenance, security compliance to system integration and data recovery, PIP is your total healthcare provider. Our 24×7 technical support services and cloud services are designed to meet the specific needs of all healthcare providers, ensuring seamless operation, enhanced security, and compliance with industry standards.

PIP’s cloud based medical hosting help clients and customers improve efficiency, scalability, and practice management, delivering modern tools that support their evolving needs.

Whether you run your Best Practice on the back of a desktop PC, dedicated Server, virtual servers or in a cloud, PIP can provide the level and standard of support you require, either Ad-Hoc or under a managed service agreement. 

What is Best Practice Medical Management Software?

Best Practice Software in particular BP Premier, is a comprehensive medical practice management system that streamlines various aspects of healthcare administration. Its designed to simplify the complex and multifaceted responsibilities of running a medical practice. BP offers a wide range of features that cover every aspect of practice management, including patient records, appointment scheduling, billing and reporting. BP software is developed with complete input of healthcare professionals, this ensures it meets the practical needs and challenges faced by medical practices. The adoption of cloud-native application development and modern development practices, such as DevOps principles and microservices architecture, further enhances the software’s agility, automation and deployment speed. From patient management and appointment scheduling to billing and clinical record keeping, Best Practice Software offers the unified platform that enhances operational efficiency and improves patient care. This combined with Its user-friendly interface, advanced features and consistent updates have makes it the preferred choice among healthcare professionals.

Why Choose PIP for Best Practice IT Support?

• Expertise in Best Practice Software: Our team of friendly IT professionals has extensive experience with Best Practice Software. Guaranteeing seamless installation, integration and support.
• Customised IT Solutions: We understand that every medical practice is unique and we provide customised IT solutions tailored to your specific needs and budgets. All whilst aligning with best practices.
• Reliable Support: Our reliable support team is friendly and understanding. We are always available to assist you with any technical issues, 24×7, ensuring minimal downtime and maximum productivity.
• Proactive Maintenance: We offer proactive maintenance services that prevent potential issues before they arise. Keeping your IT systems running smoothly and risk free.
• Security and Compliance: We prioritise the security and compliance of your crucial data, implementing robust security measures to protect sensitive information. We follow both the ASD Essential 8 guidelines and ISO27001 for all Cyber security decisions.

Our Medical IT Support Services

• Hardware & Software: PIP is a tier 1 reseller for all major brands of hardware and software and will match any industry quote.
• On-site Virtualisation: PIP is a VMware and Microsoft Partner providing tailored setup and support of Virtual Servers on-site to provide your practice,  with reduced capital expenditure, power savings and IT infrastructure clutter.
• Installation and Setup: We provide professional installation and setup services for your on-premise servers, ensuring a smooth transition and minimal disruption to your practice.
• Training and Support: Our training programs ensure that your staff is fully equipped to use Best Practice Software effectively. We also offer ongoing support to address any technical issues.
• System Integration: We integrate Best Practice Software with your dedicated servers and existing IT infrastructure, ensuring seamless integration, data flow and enhanced operational efficiency. We utilize advanced tools for automation and monitoring to streamline processes and improve reliability.
• Data Backup and Recovery: We implement robust data backup and recovery solutions to protect your practice’s critical information and physical servers.
• Network Security: Our network security services safeguard your practice’s data from cyber threats and ensure compliance with industry regulations. We employ specialized security tools to monitor and protect your network and sensitive data.

Private Cloud Hosting for Best Practice Software

In today’s digital age, the medical industry demands robust, secure and efficient IT solutions to manage the ever increasing complexity of healthcare data. Private cloud hosting is transforming the healthcare market by enabling faster deployment, reducing costs and improving service delivery.

PIP, as a trusted partner in the medical industry for decades, offers exceptional cloud hosting for Best Practice Medical Practice Management Software. Our dedicated 24×7 helpdesk, commitment to Australian data sovereignty and unwavering focus on security and compliance make us the ideal private cloud server environment for your IT needs.

Why Choose Private Cloud Hosting for Best Practice?

Private cloud hosting offers numerous advantages over traditional on-premises solutions and public cloud services. With PIP’s private cloud hosting, you gain access to a dedicated environment either as physical servers or virtual machines. These are then exclusively used by your practice. This not only enhances security and performance but also provides greater control over your data. Private cloud models generally offer greater control and security compared to public cloud or on-premises solutions. Our private cloud hosting solution ensures that all your data is stored within Australia, adhering to the Australian Privacy Act and other regulatory requirements, thus safeguarding patient confidentiality and trust.

By having dedicated control over your entire infrastructure in the PIP cloud, you are not dependent on PIP for support and management services. Practices, have the option to maintain and support your BP platform yourselves independently or hire a third-party IT support company. PIP collaborates with many IT support companies that serve the medical industry, who utilise PIP’s world class cloud infrastructure.

Our private cloud hosting service for Best Practice Software is designed to provide your practice with a secure, reliable and high-performance IT environment. Here’s why PIP is one of the top cloud service providers:

• Decades of Experience: With decades of experience supporting the medical industry, the team at PIP understands the unique challenges and requirements of healthcare IT. Our expertise ensures that your practice management software is hosted on IT infrastructure that is optimised for performance, security and compliance.
• 24×7 Helpdesk: We offer round-the-clock support through our 24×7 helpdesk, ensuring that any customers issues are promptly addressed. Thus minimising downtime and keeping your practice running smoothly. Our dedicated team of freindly IT professionals is always available to assist you with any technical challenges.
• Data Sovereignty and Compliance: All data hosted on our cloud servers is stored within Australian data centres, ensuring compliance with the Australian Privacy Act and other relevant regulations. This guarantees that patient data is protected under Australian law, providing peace of mind, maintaining patient trust and ensuring data security.
• Enhanced Security: Security is a top priority for PIP. Our private cloud hosting environment is equipped with robust security measures, including encryption, firewalls and intrusion detection systems. All there to protect sensitive patient information from cyber threats. Regular security audits and updates ensure that our systems remain secure and compliant with industry standards.
• Multi-factor Authentication – 2 Factor Authentication – 2FA: Multifactor authentication (MFA) offers significant benefits by providing an additional layer of security to protect sensitive information from unauthorized access. It has now become the standard is pat of the essential 8 and in many industries a mandate to protect sensitive data.
• High Performance and Reliability: Our private cloud hosting solution is designed to deliver high performance and reliability. This ensures Best Practice Software operates smoothly and efficiently. With our state-of-the-art infrastructure, data storage systems and redundant remote servers, we guarantee minimal downtime and fast access to your data, even during peak times.

Can I host Best Practice Software on a Public Cloud ?

Of course you can, PIP is a bespoke local IT support company and can tailor any solution to your requirements. PIP not only provides its own private cloud computing system but is also a certified Microsoft Partner, promoting Microsoft’s Azure public cloud infrastructure. Should a public cloud services platform be preferred, PIP has the necessary expertise to set up, maintain, and support Best Practice in that environment.

Additionally, PIP can support Best Practice Software in third-party cloud providers, including but not limited to:

• Microsoft Azure
• Amazon AWS (Amazon Web Services)
• Google Cloud
• VMware Cloud

Medical Software – Why go Hosted Cloud ?

Best Practice Cloud Hosting Costs

Understanding the cost structure is the first step in planning a successful cloud migration.

BP Premier hosting prices are based on a per-user, per-month structure. This ensures that you only pay for the active users utilising the system each month. Users can be added or removed monthly and your billing will reflect the number of active users. Many practices face cost management challenges when transitioning to cloud hosting, we make it easy by typically offering the first month free.

The price per user encompasses all the various vendors’ monthly license costs. For instance, if a clinic requires Microsoft Office Pro for all end users, the cost will be slightly higher than for Microsoft Office Standard. If Microsoft Office is not needed, the cost per user will be lower.

PIP’s automated billing processes reduces human error and eliminates inaccurate monthly charges.

Security Measures for Best Practice Cloud Hosting

Protecting sensitive patient data is paramount in any cloud-hosted Best Practice environment. Implementing robust cloud security measures is crucial to safeguarding clinical data and maintaining the trust of your patients. This begins with multi-factor authentication. MFA adds an essential layer of protection by requiring users to verify their identity through multiple methods before accessing the system. Encryption is another vital component, by encrypting all data, whether in transit or at rest (hot or cold), we know it is securely encoded and protected from unauthorized access.

Strict access controls are also necessary, with role-based access control (RBAC) limiting data access to only those personnel who need it for their role within the practice. Regular security audits help identify and address vulnerabilities, ensuring that your cloud security protocols remain up to date and effective. By prioritising these best practices, your medical practice can significantly reduce the risk of data breaches, protect the confidentiality and integrity of patient and clinical data and ultimately ensure that their cloud computing system remains a secure foundation for daily operations.

Disaster Recovery Planning for Medical Practices

A comprehensive disaster recovery plan is essential for medical practices to ensure business continuity and protect against data loss in the event of unforeseen incidents. For general practitioners and healthcare providers, uninterrupted access to patient data is critical for delivering timely and effective patient care. PIP’s full service disaster recovery strategy includes regular, automated backups of all critical data, ensuring that the most recent information is always available for restoration.

Clear restoration procedures and a well-defined failover mechanism are also key components of this system. Allowing practices to quickly recover operations with minimal downtime in the event of a system failure or disaster. By proactively planning for potential risks, medical practices can minimise the impact of disruptive events, maintain business operations and continue providing high-quality care to their patients without interruption.

Ensuring High Availability for Best Practice Software

High availability (HA) is a cornerstone of all PIPs medical IT infrastructure and setups. Especially for practices that depend on Best Practice software for daily operations. To achieve this, practices should implement redundancy and failover mechanisms across their IT infrastructure. This includes deploying redundant servers, utilising load balancing to distribute workloads efficiently and ensuring backup power systems are in place to prevent outages.

Regular monitoring and PIPs proactive maintenance further eliminates the risk of downtime. Providing practices continuous access to essential software and data. By focusing on high availability, medical practices can improve scalability, reduce latency and deliver a seamless experience for users and patients alike. These measures not only support uninterrupted operations but also position practices to grow and adapt as demand increases.

Cloud Governance in Healthcare IT

Effective cloud governance is essential for healthcare providers leveraging cloud computing to support their business goals. A strong governance framework establishes clear policies and procedures for cloud provisioning, deployment and ongoing management. These essentials systems and documentations, ensure that all aspects of the cloud infrastructure are secure, compliant and aligned with regulatory requirements.

Of course, monitoring and reporting mechanisms are integral to this framework. These provide visibility into system performance and compliance status. By implementing robust cloud governance, healthcare organisations can reduce the risk of non-compliance, enhance security and ensure their cloud computing system remains reliable and scalable. Empowering providers to maintain a secure, efficient and future-ready IT environment that supports both clinical and business objectives.

Monitoring and Optimization of Your Best Practice Environment

Continuous monitoring and optimisation are a priority for PIP’s IT Medical team. This is vital for maintaining a secure, high-performing Best Practice environment. By regularly tracking system resources, user demand and data storage, practices can identify potential risks and areas for improvement. Optimising system configurations not only improves scalability and reduces operational costs but also enhances the overall experience and moral for both staff and patients.

PIP’s proactive monitoring allows practices to detect vulnerabilities early and implement necessary changes to maintain clients security and efficiency. Partnering with a reliable provider ensures that your Best Practice environment is consistently aligned with your business goals, remains protected against emerging threats and operates at peak performance. This ongoing commitment to monitoring and optimization is a key component of successful, future-proof healthcare IT operations.

Get a Best Practice Cloud Demonstration

For a demonstration of the platform an a quote for your practice, contact me today – Rose Dixon – rose@pip.com.au or ring or message me via an enquiry on our web form