VoIP routes your business calls over your internet connection instead of copper lines. Better call quality. Lower cost. And unlike a physical line, a VoIP system scales instantly — no waiting for a telco to run anything.
The difference between a VoIP reseller and a VoIP provider.
Most VoIP providers are resellers. They buy capacity from Telstra Wholesale or a carrier aggregate, wrap it in a web portal, and offer a support ticket system when something goes wrong.
PIP built its own national network in 1995 and hosts its VoIP infrastructure in its own Pymble datacentre. There is no carrier between you and PIP — and no one for PIP to blame when something needs fixing.
When the problem requires a technician at your site, PIP sends one. That is not a service most VoIP providers can offer because most VoIP providers do not have technicians.
PIP provides VoIP phone systems for Sydney businesses from its own Australian infrastructure — not through a third-party carrier platform, through PIP’s own network, hosted in PIP’s own datacentre. One provider accountable for your handsets, your calls, and your internet connection.
Everything your old phone system did — for less, on better infrastructure.
Your IP phones or softphone apps connect to a hosted PBX over your internet connection. Inbound calls arrive on your business number and route to whichever extension or hunt group you have configured. Outbound calls go out over PIP’s network.
Everything your old phone system did — hold music, call transfers, voicemail, after-hours routing — works the same way. The only thing that changes is where the calls travel and what the system costs to run.
And because PIP owns the network your calls travel on, there is no third party between your handset and the phone system. One provider. One call when something needs attention.
Why PIP for Business VoIP
Not a web portal. Not a support ticket. A technician at your site.
PIP is the provider — not a reseller
Most VoIP providers in Australia resell capacity from Telstra Wholesale, Optus, or a carrier aggregate. PIP built its own national network in 1995. Your calls route over PIP’s infrastructure — no wholesale middleman, no third-party SLA between you and the team managing your voice quality.
On-site support across Greater Sydney
If your VoIP provider is a web portal and a ticketing system, that is what you get when something goes wrong. PIP has technicians who come on-site — for the initial install, handset placement, staff training, and fault resolution. Across Greater Sydney and the Central Coast.
Yealink handsets supplied and configured
PIP is an authorised Yealink reseller. Desk phones, DECT cordless, and conference units — supplied, configured, and ready to go. No separate handset procurement, no configuration to do yourself.
NBN migration sorted in one step
If your business is moving from copper PSTN to NBN — or already on NBN with an ageing phone system — PIP can supply the internet connection and the voice system together. One provider, one bill, one support call for both.
Integrated with managed IT
VoIP from PIP sits in the same managed IT stack as your network, servers, and IT support. A fault that spans your internet connection and your voice system is handled by one team — no blame-shifting between your ISP and your VoIP provider.
No lock-in contracts
Month-to-month arrangements. Scale extensions up or down as your business changes. If your call volumes drop, you’re not paying for capacity you don’t need — and if they spike, you’re not waiting weeks for a technician to add a line.
WHAT’s INCLUDED
Everything you need. One monthly arrangement.
DID numbers — local Sydney numbers per extension
Extensions — internal calling including across sites
Hunt groups — sequential or simultaneous ring
Auto-attendant / IVR — configurable inbound menus
Voicemail per extension with email delivery
Call forwarding and diversion to mobiles
Conference calling — no external bridge needed
Music on hold — custom audio supported
Call recording — Australian infrastructure
Softphone support — same extension on any device
Number porting from your current carrier
Multi-site — one system, internal dialling between all offices
Every feature. One provider. One call when something needs attention.
Most businesses end up with a phone system from one company, hosted by another, supported by a third — and when something goes wrong, everyone points at someone else. PIP supplies the handsets, hosts the PBX, and manages your internet connection. There is no gap between any of those things, and there is no other number to call.
One number to call
Yealink desk phones, mobile apps, desktop softphones
Technicians on-site in Sydney
Not a remote-only support relationship — PIP comes to you
Australian data, PIP’s own infrastructure
No US-based cloud, no carrier in between
VoIP vs Traditional Phone Lines
The copper PSTN network is being retired. Migration to VoIP is when, not if.
The NBN transition removes the option of leaving it. If your business phone system still depends on traditional landlines, the cutover is already scheduled — PIP can assess your setup and handle the migration before it becomes an emergency.
✓ VoIP (PIP)
Traditional PSTN / Copper
Call routing
✓ Over internet connection
Physical copper pairs
Hardware on premises
✓ IP handsets only
PBX unit, line cards
Monthly cost
✓ Per-extension pricing
Per-line rental
Call quality
✓ HD voice on supported handsets
Variable, degrades on ageing copper
Scalability
✓ Add an extension instantly
✗ Line installation — days to weeks
Portability
✓ Extension works anywhere with internet
Fixed to the physical line
NBN compatibility
✓ Native
✗ PSTN lines being retired
Multi-site
✓ One system, internal dialling
Separate systems or tie lines
VoIP for Small Business
You’re probably paying for more lines than you need.
Small businesses often run on more lines than they need — a holdover from the days when each staff member required a dedicated PSTN number. VoIP pricing works per extension, not per physical line.
A business with 10 staff and three inbound numbers does not need 10 separate lines. Hunt groups route calls to available extensions automatically. You pay for what you actually use.
For small businesses, the real value of a managed VoIP system is support. Consumer-grade VoIP adapters bought online work until they don’t — and troubleshooting is left entirely to you. PIP’s VoIP is configured, monitored, and supported as part of a managed service.
Coming in ahead of the cutover date is what prevents the scramble. PIP’s assessment process covers all of it — not just the phones.
Per-extension pricing, not per-line
Stop paying for physical lines you don’t need. VoIP scales to your actual call volume — not the maximum you might ever need on a single day.
Hunt groups do the routing for you
Inbound calls ring multiple extensions in sequence or simultaneously. No dedicated receptionist required for basic call handling.
Managed and supported — not a DIY setup
Consumer-grade VoIP adapters work until they don’t. PIP’s VoIP is configured, monitored, and supported — with a technician available on-site when something needs hands-on attention.
Same extension on desk and mobile
Softphone apps mean your staff take their extension with them. Calls to the office number ring on both the desk phone and their mobile — no calls missed.
Is It Right For You?
Business VoIP from PIP is the right move if…
You’re migrating from copper PSTN to NBN and need a phone system to go with the new connection
Your office has ageing on-premises PBX hardware that’s due for replacement
You’re a growing business that needs to add extensions quickly, without engineering or lead times
You’re multi-site and want internal extension dialling between all locations on one system
You’re frustrated with an offshore VoIP support team that cannot send someone on-site when there’s a problem
AI phone systems that transcribe every call and push summaries directly to your CRM, ERP, or inbox — automatically.
PIP installs business phone systems for businesses from 2 handsets upward. Small business setups are priced and scoped appropriately — you’re not paying for infrastructure you don’t need. Most installations of 5–15 handsets are completed in a single day.
Your VoIP provider can’t send someone out. We can.
When VoIP problems need a real fix, PIP shows up.
A web portal and a ticketing system are not support. When a call quality issue has been running for three months and the provider keeps blaming the internet connection — that is what happens when your VoIP provider has no one to send. PIP has technicians. When the problem requires a site visit, that is what you get.
Assessment to go-live — fully managed, end to end.
1
Needs Assessment
Extensions, call volumes, DIDs, routing requirements, and any existing hardware worth retaining.
2
Provisioning
VoIP system provisioned on PIP’s hosted infrastructure. Extensions, DIDs, hunt groups, and IVR configured to spec.
3
Number Porting
Existing business numbers transferred from your current provider, timed to avoid any loss of service on cutover.
4
Handset Supply
Yealink handsets supplied, configured, and installed on-site. Existing SIP-compatible handsets reconfigured where applicable.
5
Go-Live & Training
Full inbound and outbound testing. Staff walkthrough on handset operation and call handling before go-live.
6
Ongoing Support
Configuration changes, additional extensions, and faults handled by PIP’s team — managed IT or per-request basis.
IN PRACTICE
” The issue was a firmware incompatibility between their handset model and the provider’s platform — a known problem that had a fix, but the provider had never proactively applied it. We ported their numbers to PIP’s system, pushed the firmware update, and the issue was gone the same week. Their previous provider had a support portal. We had a technician on-site.“
Law firm, Sydney CBD · Numbers ported to PIP · Firmware issue resolved same week
FAQ
Common questions about business VoIP
Not sure if VoIP is right for your current setup? PIP will assess your existing phone system and give you a straight answer on the best path forward — and a fixed quote.
A VoIP phone system routes your business calls over an internet connection rather than traditional copper telephone lines. Your IP phones or softphone apps connect to a hosted PBX, which manages extensions, call routing, voicemail, and outbound calls. PIP hosts its business VoIP infrastructure in its own Australian datacentres.
Is VoIP reliable enough for business use?
Yes — provided you have a reliable internet connection. VoIP call quality depends on your internet circuit’s stability and latency, not the phone system itself. PIP can supply both the internet connection and the VoIP system, ensuring correct configuration and single-provider fault accountability.
Can I keep my existing business phone numbers?
Yes. PIP handles number porting from your current carrier. Most standard Australian business numbers port within 5–10 business days with no loss of service during the transition.
What phones do I need for VoIP?
You need SIP-compatible IP phones or a softphone app. If you already have Yealink, Cisco, or other SIP handsets, these can typically be reconfigured to connect to PIP’s system. If you need new handsets, PIP supplies and installs Yealink phones as an authorised reseller.
How much does a business VoIP phone system cost?
VoIP systems are priced per extension per month, plus call costs. The total depends on your number of extensions, DID numbers, and call volumes. Contact PIP for a quote based on your specific requirements.
What happens if the internet goes down?
PIP typically runs a 4G or 5G Internet backup om sites that require higher uptimes. Otherwise we simply configure call diversion rules that automatically reroute inbound calls to a mobile number or alternate site if your internet circuit drops. The PBX itself remains live — only the on-site handsets lose connectivity.
Can VoIP work across multiple office locations?
Yes. PIP’s hosted VoIP system supports multi-site deployments — all locations on the same PBX, with internal extension dialling between sites at no PSTN call cost.
How long does setup take?
A standard deployment for a small business (5–20 extensions) takes 1-2 business days from assessment to go-live, excluding number porting. Number porting adds approximately 5–10 business days depending on the current carrier. However PIP has plenty of spare numbers, so we can go live, redirect your primary lines and sit back and wait for the porting to complete.
Moving to VoIP? Start with a PIP assessment.
PIP reviews your current setup and gives you a straight answer — and a fixed quote. Australian infrastructure, Sydney technicians, one team for phones, internet, and IT.
