Voice & Telephony Services for Sydney Business

End-to-end voice from a provider that owns its own infrastructure. VoIP, hosted PBX, SIP trunking, and Yealink handsets — delivered and supported by the same team managing your IT.

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1984

In Australian telecoms

1995

Built our own network

Sydney, Australia

Our own datacentres

Wholesale carriers in chain

Established 1984

In telecoms since 1984. Still on-site.

One provider

Voice, internet, AI systems and IT.

Own Infrastrcuture

PIP owns the system, not a carrier’s platform.

Your calls

Our datacentre. No middleman.

Phones that work

Support that shows up.

Not a reseller. PIP the datacentre owner

PIP-owned network and datacentre

Not a reseller. The infrastructure owner.

PIP has been delivering telecommunications to Australian businesses since 1984. In 1995, PIP built its own national internet network. Today, PIP hosts its own PBX in its own Pymble datacentre — calls route over infrastructure PIP owns and operates, not a carrier’s wholesale platform.

Most VoIP and hosted PBX providers in Australia are resellers. PIP is not. When your phone system, your internet connection, and your IT are all managed by PIP, there is one provider accountable for all of it. One support call. No finger-pointing between your telco and your IT company.

Discuss your phone system

Voice & Telephony Services

Six services. One infrastructure. One team.

VoIP Phone Systems

Internet-based calling replacing copper PSTN lines. Per-extension pricing, HD voice, and a team that can come on-site. PIP is the provider — not a reseller. NBN migration sorted in one step.

Explore VoIP

Business Phone Systems

Full phone system supply, configuration, and on-site installation across Greater Sydney. Yealink handsets, call routing, hunt groups, and voicemail — from handset to host. PIP handles everything from the NBN connection through to the handset on your desk.

Explore phone systems

Features list:

Yealink desk phones, DECT cordless & conference units
Pre-configured before arriving on-site
Authorised Yealink reseller
Hunt groups, IVR, and voicemail included
NBN transition — phones and internet in one step
Most SMB installations completed in a single day

SIP Trunking

For businesses keeping their existing PBX but moving calls off copper. PIP provides SIP trunks direct from its own infrastructure — no carrier reseller in the chain. Compatible with 3CX, Asterisk, NEC, Panasonic, Cisco, and most standards-compliant PBX systems.

Explore SIP Trunking

Features list:

Keep your existing PBX and handsets
Number porting within 5–10 business days
30–50% typical saving vs PSTN line rental
Automatic inbound failover to mobile
Scale channels up or down instantly
Same day DID provisioning available

Cloud PBX

Hosted PBX on PIP’s own Sydney datacentre infrastructure. Extensions, IVR, hunt groups, call recording, and voicemail — without the hardware lifecycle, maintenance contracts, or a single point of failure in your server room.

Explore Cloud PBX

Business Phones & Handsets

Yealink IP phones supplied, configured, and installed as an authorised reseller. Desk phones, DECT cordless, and conference units — pre-configured to your extension plan before they arrive on-site. No separate procurement, no configuration to do yourself.

Explore handsets

AI Phone Systems

Intelligent voice features built on PIP’s hosted PBX — AI auto-attendant, voicemail transcription to email, call summaries written directly to your CRM or ERP, and after-hours routing logic that handles enquiries before the business day begins. Bespoke integrations written to your specific workflow.

Explore AI Voice

Features list:

AI auto-attendant and intelligent call routing
Voicemail transcription delivered to email
Call summaries pushed to CRM or ERP on hang-up
After-hours capture, categorisation & triage
Bespoke integrations — Salesforce, HubSpot, ConnectWise & more
Australian data — PIP’s own infrastructure, no offshore cloud

Why PIP for Business Telephony

Four reasons businesses choose PIP over a telco or VoIP reseller.

One provider across voice, internet, and IT

Most businesses manage their phone system through a telco, their internet through an ISP, and their IT through a separate provider. When something breaks, each party blames the other. PIP supplies voice, connectivity, and managed IT under one agreement. One support call. One accountable provider.

In business since 1984

PIP has been involved in Australian telecommunications since before digital phone systems were standard. The institutional knowledge of how Telstra’s network actually behaves, how NBN transitions go wrong, and what breaks in a multi-site PBX setup is not something you acquire from a support script.

On-site when it matters

PIP’s technicians install, train, and troubleshoot on-site across Greater Sydney and the Central Coast. A phone system needs to work for your staff — not just pass a remote provisioning test. When something needs hands-on attention, PIP sends someone.

PIP owns the infrastructure

PIP is not reselling a carrier’s voice platform. Calls route over PIP’s own network. Your hosted PBX runs on PIP’s hardware in PIP’s Sydney datacentre. Data stays in Australia. Quality is controlled by the same team taking your support call — not a wholesale SLA buried in a carrier chain.

Moving Off Copper?

PIP handles the whole transition — before the deadline arrives.

The PSTN copper network is being progressively retired. If your business still relies on traditional landlines, the timeline for switching is not open-ended.

PIP manages the transition end to end: assessing your current phone system, porting your numbers, supplying and configuring new handsets, and providing the internet connection the new system runs on.

Businesses that move before the deadline control the timing. Businesses that wait do not.

Phone system assessment — PBX, lines, alarm, EFTPOS, and fax all reviewed before anything changes

Number porting coordinated so your numbers are live on the new system before old lines go

Handsets supplied and configured — Yealink IP phones installed and tested on-site by PIP

Internet connection supplied if needed — NBN or fibre from PIP alongside the new voice system

Businesses that wait for the copper cut-off don’t get to choose the timing, the system, or what breaks in the process. PIP manages the whole transition — assessment, porting, handsets, and internet — so you move on your terms, not the network’s.

The PSTN is ending. PIP handles the transition.

Voice and internet from one provider — before the copper goes.

PIP supplies both the voice system and the internet connection it runs on. Move to NBN and a modern phone system in one step — assessed, configured, and supported by the same team, before your carrier sets the cutover date for you.

Talk to PIP About Your Phone System

PIP’s own datacentre, Sydney

Your PBX and call data stay on Australian infrastructure PIP owns and operates

30–50% typical saving on line costs

Moving from PSTN line rental to SIP or VoIP per-channel pricing

On-site across Greater Sydney

Assessment, installation, training, and fault response — not a remote ticket queue

Same-day DID provisioning

New numbers active in hours — number porting from most carriers within 5–10 business days

Who Uses PIP for Voice

From a 2-person office to a 10-site business.

SMBs replacing legacy phone systems

PBX hardware that is end-of-life, too expensive to maintain, or simply no longer supported by the manufacturer.

Offices migrating to NBN

Needing a voice solution to go with the new connection — and a provider that handles both in one step.

New office fit-outs

Phones, cabling, and a hosted system provisioned from scratch — ready before staff move in.

Multi-site businesses

One PBX, internal extension dialling between locations, one support relationship — regardless of how many offices.

Medical practices

Reliable, Privacy Act-compliant voice integrated with the clinical IT environment — including after-hours triage and transcription.

Businesses frustrated with offshore support

Wanting a provider that can send someone on-site when the problem requires it — not a ticket queue in another country.

“We’ve migrated businesses from copper to VoIP that had the same phone system for 20 years. The transition isn’t technically difficult. The part that requires experience is understanding how the old system works, what the staff have built their workflow around, and making sure the new system replicates that before anyone unplugs anything. “

20+ years of NBN and PSTN migrations
Brad — PIP Senior Engineer

Ready to update your business phone system?

Talk to PIP about voice and telephony — Australian infrastructure, Sydney technicians, one provider for phones, internet, and IT.

Contact PIP