Help Desk services to Australian corporate and government organisations has been a requirement of PIP’s clients since 1985. PIP recruits help desk staff locally and provides full training in help desk and the IT services to each individual. Each trainee is provided in depth information on each client, the client’s environment and the clients business. All help desk operators are monitored to ensure they are providing the appropriate advice and assistance at all times.
All calls and correspondence goes through our in-house CMS system so that a history of events and problems can be tracked and proactively monitored.
The PIP Help Desk is manned 24×7 365 days a year, providing our customers with piece of mind that help is always just a phone call away.