The PIP Service Desk incorporates two divisions, the Help Desk and the Onsite Support Team. The PIP Service Desk coordinates the resources required for jobs that are either escalated beyond the help desk, those that have come from the sales division or individual jobs or projects arising from a client’s account manager. The Service Desk provides a single technical point of contact between the client and PIP in conjunction with the clients account manager.
The Service Desk is linked to our in-house CMS system providing continuity throughout our client’s entire IT records for assurance and audit purposes.
The PIP Service Desk is manned 24×7 365 days a year, providing our customers with piece of mind that help is always just a phone call away.