Best Practice Medical Software Support for GP Practices

Best Practice (BP Premier) is one of Australia’s most widely used clinical and practice management systems for general practices. Best Practice software is also widely used by a range of health providers, including allied health professionals and specialists. Designed by doctors for doctors. It supports the full operational and clinical workflow of a modern GP clinic, from patient records and appointments through to billing, reporting and compliance requirements. This extensive functionality is especially important for general practice, improving practice efficiency and patient care.

At PIP – Total IT Solutions, we specialise in Medical IT support for Best Practice Medical Software, providing secure medical hosting, proactive management and expert healthcare focused IT support. All tailored specifically to Australian GP practices. As a trusted provider with extensive experience and a friendly team, we offer medical software support and technical support tailored to the needs of healthcare businesses. PIP also offers a medical 24/7 support help desk for Best Practice software. This combined with our secure remote support options, resolves issues quickly without the need for on-site visits. We provide custom, tailored IT support solutions to meet the unique needs of each medical practice using Best Practice software.

About Best Practice Medical Software – BP Premier

Best Practice Software, particularly BP Premier, is a complete medical practice management platform. It is used extensively across Australian general practices and is built to support:

• Electronic patient records and clinical notes
• Appointment scheduling and practice workflows
• Medicare billing and reporting
• Secure clinical data management
• Ongoing updates aligned to Australian healthcare requirements
• Advanced billing, reporting and appointment book module fully integrated with the clinical program
• Tools for scheduling, prescribing, recording consultations and managing patients
• Integration with a trusted ecosystem of third-party solutions to enhance functionality
• AI medical scribing
• AI clinical dictation

The software is developed with direct input from healthcare professionals. This guarantees it reflects the real world needs of Australian GP clinics and their staff. Best Practice Software is designed with a customer centric approach, continually shaped by feedback from practitioners.

Because Best Practice plays such a critical role in day‑to‑day clinical operations, it requires specialist Medical IT support to ensure reliability, security, performance and compliance. Proactive software maintenance and dedicated helpdesk support are essential for minimising or eliminating downtime, maintaining optimal performance and ensuring smooth practice operations. Best Practice Software is designed to improve practice efficiency and streamline practice operations. Supporting healthcare providers deliver high quality care while reducing administrative burdens.

Specialist Medical IT Support for Best Practice

PIP provides dedicated Medical IT support for GP practices running Best Practice, whether deployed on‑premises, on virtual servers or in a secure medical cloud environment.

Our Medical IT services are designed to support the unique operational and regulatory requirements of healthcare environments, including:

• High availability and system reliability
• Secure handling of sensitive patient data
• Alignment with Australian healthcare and privacy obligations
• Rapid response support from healthcare experienced engineers
• Comprehensive IT support including network security to protect patient data and practice operations

IT support for Best Practice software facilitates smooth operations across multiple practice locations. Managed IT services for Best Practice software empowers clinics to reduce time spent on routine IT tasks, allowing them to return focus to patient care.

Unlike general IT providers, PIP has been supporting Australian medical practices for over 30 years and works exclusively with healthcare grade systems and vendors.

Medical IT Managed Support for Best Practice

For practices that require complete peace of mind, PIP provides Medical IT managed support for Best Practice, covering the full lifecycle of your clinical IT environment.

Our managed Medical IT services for GP practices include:

• Proactive monitoring of Best Practice servers and systems
• Patch management and controlled updates for all IT systems
• Backup, recovery and data protection
• Security oversight aligned to healthcare requirements (aligned with ASD Essential 8 and ISO27001)
• Direct access to a 24×7 healthcare experienced support team
• Remote support available to resolve issues quickly without the need for on-site visits

Support can be provided on an ad‑hoc basis or under a structured Medical IT managed service agreement, allowing practices to choose the level of coverage that best suits their operational needs.

PIP offers support and technical support through custom tailored IT support solutions designed to meet all of your unique practice needs. Our expert IT technicians set up and manage your business infrastructure alongside your Best Practice software, efficiently and effectively. We then configure 24×7 monitoring and proactive maintenance. These are fundamental for ensuring your Best Practice software operates smoothly.

Why GP Practices Choose PIP for Best Practice Support

PIP has been deeply involved in the Australian healthcare IT landscape for decades, including participation in early government led digital health initiatives and long standing partnerships with medical software vendors.

GP practices choose PIP because we offer:

• Proven expertise in Best Practice Medical Software
• Dedicated Medical IT engineers and support staff
• Secure Australian based medical cloud infrastructure
• Experience supporting hundreds of medical practitioners nationwide
• A healthcare first approach to IT, security and reliability
• Trusted provider of IT support solutions tailored for healthcare businesses, providing reliable communication, data protection and business focused technology services
• Commitment to maintaining optimal performance of Best Practice software through proactive updates, continuous monitoring and strict security measures

Ongoing support after migration is crucial to ensure your Best Practice software continues to operate effectively and efficiently.

Our focus is simple: keep your clinical systems stable, secure and available, that way you can focus on patient care.

Best Practice Software and Medical Data

Best Practice software stands out as a leading practice management software solution. It is purpose built to help medical practices manage patient data efficiently and enhance overall practice efficiency. With this highly intuitive software program, healthcare professionals can easily access and update patient records, streamlining daily workflows and allow more time to focus on delivering quality patient care. The platform is designed to reduce administrative burdens, this enables practices to prioritise patient engagement, which ultimately improves the patient experience.

For allied health professionals, general practitioners and medical centres, Best Practice software offers the cost effective solution that adapts to a wide range of practice needs. Its functionally rich features support everything from appointment scheduling and billing to comprehensive reporting. Making it the ideal choice for every healthcare practice seeking to optimise their operations.

On the technical side, Best Practice software is engineered with a proactive approach to data integrity and security. Features such as medical data backup and secure messaging safeguards sensitive patient information and business data is protected at all times. While practice management tools help maintain compliance with all healthcare regulations. The software’s seamless integration capabilities allow for secure access across multiple locations. Supporting practices with complex needs and ensuring minimal disruption to patient care.

Best Practice software support services are tailored to the unique challenges faced by healthcare professionals. The PIP support team brings extensive experience and a deep understanding of all the technical aspects of healthcare technology, not just BP. Offering expert support and ongoing guidance to maximise the benefits of all software. Whether it’s providing training, troubleshooting or assisting with cloud migration, our friendly team is committed to keeping your practice running smoothly, even during those busy periods.

Supporting Your Entire Medical IT Environment

In addition to Best Practice, PIP provides Medical IT support across a wide range of clinical and practice management platforms, enabling us to support mixed environments and multi‑disciplinary practices. PIP’s support team streamlines practice operations for a variety of health providers, including general practitioners, specialists, and allied health practitioners. Our support services are designed to improve practice efficiency across different clinical environments through efficiency, logic and technology. .

From consulting room desktops and servers through to secure medical cloud platforms and secure remote access, PIP acts as a single Medical IT partner for GP practices.

Contact PIP today for more information on how we can become your IT Support provider for Best Practice Software.