Medical IT Support · Sydney
IT support built for
medical practices,
not offices
When your clinical systems go down, patients feel it. PIP delivers responsive, healthcare-specific IT support for Sydney GP clinics and specialist practices — with people who know Best Practice, Genie, and Medical Director inside out.
Issues caught before your staff notice
APP 11, Essential Eight, NDB compliant
No explaining your clinical systems to a generic help desk
Ready to switch to a medical IT team that actually understands healthcare?
Why practices switch to PIP
Generic IT support
costs you more than you think
When your EHR crashes at 9am, you can’t wait three days for a ticket. When your billing software slows at cut-off, revenue stalls. When patient data is exposed, your reputation and compliance standing take the hit. Generic IT teams don’t understand any of this.
Doesn’t know Best Practice, Genie, or Medical Director
3-day SLAs when your morning appointments are at stake
No understanding of Medicare Online, NASH PKI, or HI Service
Privacy Act and NDB obligations aren’t their problem
Multiple vendors pointing at each other when things break
Deep expertise in all major clinical software platforms
Rapid response — remote and on-site across Sydney
Full Medicare Online, My Health Record, NASH PKI support
Privacy Act, Essential Eight, and NDB compliant by design
One team: support, hosting, security, connectivity
Clinical software expertise
We know the platforms
your practice runs on
Most IT providers treat clinical software as “just another application.” PIP has decades of hands-on experience with the platforms Australian medical practices depend on daily.
What’s included
Everything your practice
needs to stay running
PIP’s managed medical IT service is a complete IT department for your practice — not a break-fix service you call when things go wrong.
-
24/7 helpdesk & remote support
Fast, knowledgeable remote assistance from a team that understands clinical workflows — not a generic overseas call centre.
- Proactive monitoring & alerting
Issues are detected and resolved before they reach your staff. Continuous monitoring of servers, networks, and clinical systems.
- On-site support across Sydney
When remote isn’t enough, our engineers come to you. Scheduled visits or emergency call-outs for clinics across the Sydney metro.
- Security, patching & compliance
Essential Eight controls, MFA, role-based access, OS patching on a controlled cadence, and documented incident response procedures.
- Microsoft 365 management
Email, identity, endpoints, and Teams — managed as a Microsoft Partner with healthcare-appropriate security controls applied as standard.
Compliance & security
Built around Australian
healthcare regulations
Medical IT isn’t just IT with extra security. It’s privacy, safety, and compliance driven — and your IT provider needs to reflect that from the ground up.
Privacy Act 1988
APP 11 data security, APP 1 privacy policy, and Notifiable Data Breach scheme compliance built into every environment we manage.
ASD Essential Eight
All eight controls implemented and maintained — from application control and patching through to MFA, admin privilege restriction, and tested backups.
My Health Record
Access controls, audit log retention, and ADHA breach reporting configured correctly — not left to convention or shared logins.
ISO/IEC 27001 hosting
Patient data hosted in Australian ISO 27001-certified data centres. Data never leaves Australia. Compliant with the Privacy Act and the APPs.
Not sure where your practice stands on compliance?
We’ll assess your current IT environment and give you a clear picture — no obligation, no pressure.
All medical IT services
PIP medical IT — full service range
One partner across every layer of your practice IT. No gaps between vendors, no finger-pointing when things go wrong.
Medical IT Support
Helpdesk, monitoring, on-site support, patching, M365, and security for GP clinics and specialist practices across Sydney.
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Medical Cloud Hosting
Secure, Australian-hosted infrastructure for clinical data. ISO 27001 certified. Patient data never leaves Australia.
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Best Practice Cloud
Hosted Best Practice environments for Sydney GP clinics — fast, secure, with full Medicare Online integration.
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Medical Director Cloud
Secure cloud hosting for Medical Director and Pracsoft — managed migrations, ongoing support, and billing integration.
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Medical Software Support
Installation, configuration, and troubleshooting for Best Practice, Genie, Medical Director, Pracsoft, and Audit4.
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Healthcare Compliance
Privacy Act, Essential Eight, and My Health Record compliance — documented, implemented, and maintained.
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“Medical IT support should feel calm and dependable — because your practice has more important things to focus on than IT fires. PIP delivers healthcare IT support built around privacy, clinical uptime and practical security.”
PIP IT — Sydney medical IT specialists · 30+ years in healthcare
Ready for IT support that
understands your practice?
Obligation-free consultation for Sydney GP clinics and specialist practices. We’ll map a clear, sensible path forward for your IT support, security, and compliance.
✓ Sydney-based engineers
✓ Australian data hosting
✓ 30+ years healthcare IT