PIP has been providing IT Service Management in one form or another since its inception in 1985. Providing services to both public and private organisations ranging from the thousands of users to those with only a few. Many of our Service Management relationships have been in place for this entire period providing us with insight into what works over time and what types of implementations stand the test of time.
PIP’s IT Service Management team always incorporates your entire business model, including staff, processes and markets to our solutions. This combined with the appropriate technology ensures an end solution that is business appropriate, on budget and enhances your businesses culture.
What is IT Managed Services ?
IT managed services refer to the outsourcing of various IT functions and responsibilities to a third-party provider. These services can encompass a wide range of activities, including network management, software rental, data backup and recovery, cybersecurity, and software updates. By partnering with an IT managed service provider like PIP, businesses can ensure their IT infrastructure is maintained, secure, and up-to-date, allowing them to focus on their business operations.
What services does a PIP Managed Service provide to my organisation ?
Enhanced IT Efficiency
IT managed services providers optimizes your IT systems to reduce costly downtimes and improve efficiency. This involves proactive approach to maintenance, regular performance assessments, a dedicated help desk and the implementation of best practices to ensure smooth and efficient operations.
Enforced IT Security
Data security is paramount and PIP has been operating its own national network infrastructure for decades. This, combined with PIP’s private cloud infrastructure which is located in Australian data centres, provides a robust foundation for implementing strict security governance guidelines, both in-house and for clients. Cybersecurity is a priority for all businesses, and at PIP, ISO 27001 security measures, are consistently advocated and promoted in all operations and client communications.
Cost-Effective Solutions
Managed services offer cost-effective solutions by eliminating the need for a large in-house IT team. Outsourcing IT management can lead to significant savings, allowing organizations to benefit from the provider’s expertise without the overhead costs associated with maintaining a full-time IT staff. All tiers of our managed service agreements, are based on a fixed monthly price that includes all software and support, ensuring predictable pricing and simple budgeting.
Comprehensive Support
Organizations receive comprehensive support covering all aspects of IT management from our IT professionals. Our help desk which is manned by our friendly team of IT professionals, is located in our Sydney operations centre. This helpdesk is available 24x7x365. Ensuring your staff have complete access to skilled IT services when they need it, to comply with your businesses level of service and agreed to response times. Our support agreements also extend to continuous support of all business productivity software, such as virus protection and Microsoft Office 365. Combined with this, PIP works in partnership with your software vendors to provide a complete turn key IT managed services provider.
Complete Asset Register
A managed services agreement typically includes the maintenance of a detailed inventory of all IT equipment and software. This complete asset register helps organizations keep track of their IT assets, ensuring that all hardware, software and mobile devices are accounted for and properly managed.
Real-Time Monitoring
Continuous remote monitoring from our dedicated operations centre displayed on large over head screens, ensures that any issues are promptly identified and addressed. This proactive monitoring approach minimizes downtime and prevents minor issues from escalating into major problems, ensuring the smooth operation of IT systems.
Strategic Guidance
In addition to technical support, PIP offer strategic guidance to help organizations align their technology needs with their long-term business goals. This includes advice on technology investments, information technology policy development, and future-proofing strategies to ensure the organization remains competitive in a rapidly evolving digital world.
Comprehensive Business Productivity Software
Our managed service tiers include all necessary business productivity software, such as virus protection, asset management agents, remote assistance tools, the Microsoft Office 365 suite of software and access to either our private hosted Exchange or Microsoft 365 Email and collaboration systems, to keep your operations running smoothly.
Cloud Computing Integration or a Hybrid Cloud Services
By using PIP as your managed service provider you have complete access to both PIPs private cloud services and Microsoft’s public cloud, Azure. This makes any future cloud migration fully integrated with your IT service providers skills and expertise. PIPs private cloud provides a platform to either host your companies servers or provide cloud storage for your sensitive data in our Sydney based, secure datacentres.
Partnering with PIP for your IT managed services is a strategic investment that can significantly benefit your business. By enhancing productivity, improving IT efficiency, and providing comprehensive support, PIP ensures that your IT infrastructure is robust, reliable, secure and of optimal performance. Contact us today to learn more about how our IT managed services can transform your business.