Expert Genie Medical Software IT Support for Healthcare Professionals

Whether you run your Genie Medical Practice on the back of a desktop PC, a dedicated Server, a Virtual server or in the cloud, PIP supports practitioners at a level and standard of support you require, either Ad-Hoc or under an IT Managed Service Agreement. 

Keep your specialist practice running smoothly with reliable on‑premise Genie, optimised, secured and supported by PIP. On site Genie support in Sydney or remotely via our 24×7 help desk. PIP provides a complete Genie support package. Including troubleshooting, integration and ongoing maintenance for medical practices. We design, build and maintain Windows server environments for Genie and Gentu with efficient IT infrastructure as the foundation. Secure and efficient deployments, along with upgrades, integrations, monitoring and recovery, all without moving your data offsite to third party hosting.

Introduction to Genie Solutions

Genie is one of Australia’s most widely used specialist practice management platforms, supporting 5–100+ users. With feature rich software supporting clinical and administrative workflows across many specialist practitioners (OB/GYN, orthopaedics, ophthalmology, plastics, rheumatology, dermatology, paediatrics and more). Genie is one of the leading software options for practice management. It sits as a versatile software package for managing medical practices and as a general Electronic Health Record (EHR) software package. Genie is also a leading software option for Australian practice management, providing practice management software options tailored to the needs of local clinicians. We find Genie is particularly popular among surgeons, dermatologists and cardiologists due to its focus on features, specific to specialist practice needs. More than 22,000 medical professionals use Genie or Gentu to deliver care, with more than 5,000 practices supported by Genie practice management software. Genie software also supports more than 55 different specialties for their workflows.

For clinics adopting cloud, Genie’s Gentu (Genie’s cloud sibling), introduced lean, intuitive specialist workflows while keeping Medicare/ECLIPSE, the secure messaging and diagnostic provider integrations front‑and‑centre. Gentu is an intelligent solution designed for modern practices seeking a browser-based accessibility.

Cloud access is also available via PIP’s medical private cloud hosting environment. Our private medical cloud allows you ti continue to run your traditional feature rich Genie software, whilst still benefiting from a cloud environment.

PIP’s has all the product knowledge to keep that local Genie environment stable, secure and integrated. So clinicians and front‑desk can focus on care, not computers and software.

Benefits of Genie Software

Genie software delivers a host of advantages for medical practices seeking to streamline both clinical and administrative processes. As comprehensive practice management software, Genie Solutions is designed to support healthcare providers in delivering efficient workflows and achieving better clinical outcomes. Its many inbuilt specialty modules, tailored for fields such as plastic surgery, dermatology and OBGYN, empower clinicians to manage complex tasks unique to their specialty. Ensuring that every aspect of patient care is handled with precision and ease.

One of Genie’s standout features is its ability in connecting siloed systems, creating a truly connected workflow across the entire practice. By facilitating the seamless sharing of practice data and integrating clinical and administrative workflows, Genie software enables teams to collaborate more effectively thereby, reducing duplication of effort. This collaborative approach not only optimises practice management but also allows clinicians to focus on what matters most: patient care.

With Genie, healthcare providers benefit from a connected workflow that brings together all aspects of practice management. This workflow, streamlines clinical documentation, automates administrative processes and supports clinicians in delivering high quality care. The result, a more efficient, responsive and patient orientated practice environment, where better clinical outcomes are achieved through intelligent software solutions.

Features of Genie Software

A properly designed Genie integration ensures all features and add-ons work seamlessly together for successful practice management.

Software add-ons. Enhance Genie’s capabilities with software add-ons such as modules for mobile dictation, AI clinical scribing, AI powered receptionists, advanced patient bookings and ECLIPSE claiming. These add-ons enhance the collaborative process and improve efficiency for healthcare providers.

Appointments & Theatre Lists. Configure rooms/resources and generate day‑specific theatre lists with provider, hospital/room, consent status and item numbers.

Billing, Medicare Online & ECLIPSE. Create, transmit and reconcile inpatient claims (No‑Gap/Known‑Gap/Patient Claims), supported in Genie v9.4.6+.

Secure Messaging. Send/receive letters and results via HealthLink, Argus and Medical‑Objects; we configure carriers and in‑Genie settings for your on‑prem server.

Reporting. Quick Reports let you analyse virtually anything captured—supporting clinical and business performance.

Patient communications. Two‑way SMS reminders and online patient registration reduce DNAs and data entry.

Online bookings. “Specialist Bookings powered by HotDoc” integrates bookings directly into the Genie Appointment Book.

Gentu (cloud) extras. Integrations include Medicare Online/ECLIPSE, secure messaging, diagnostic providers, ePrescribing and My Health Record.

Genie Solutions Large Practices Modules

Genie supports multiple practices and multiple locations. This makes it suitable for larger health organisations. Genies inbuilt large practices modules are designed for various disciplines, including plastic surgery, to address complex tasks unique to each specialty. It is highly customisable for complex, multi‑provider environments, supporting mixed specialties and allied health, with custom clinical workflows, custom forms/checklists and complex reporting at scale. Solutions for all healthcare, to support the complex tasks required by different specialties and practice types.

Specialty Dashboards and Tools

• Purpose built dashboards for certain specialties (e.g. cardiology dashboards for risk tracking or dermatology tools like Psoriasis Patient Dashboard). These bespoke dashboards allow large practices manage complex clinical data efficiently.

Advanced Scheduling and Resource Management

• Multi-room and multi-provider appointment books.
• Theatre list generation with consent status, hospital/room allocation and item numbers for surgical practices.

Bulk Billing and Financial Controls

• Enhanced reporting and financial workflows for practices with multiple practitioners and/or high claim volumes.
• Integration with Medicare Online and ECLIPSE for streamlined inpatient and outpatient billing.

Custom Forms and Templates

• Ability to create and manage complex templates for letters, consent forms and clinical documentation. Processes critical for large teams to maintain consistency.

Data Integrity and Security Features

• Tools for managing user permissions, audit trails and security hygiene. A requirement in environments with many staff or roles.

Customization and Configuration

Customisation and configuration are at the heart of Genie Solutions’ approach to Australian practice management. Recognising that every medical practice has unique needs, Genie software offers custom clinical workflows that are easily tailored to suit a wide range of specialties and practice sizes. This complete flexibility delivers both clinical workflows and administrative processes that are optimised for maximum efficiency and effectiveness.

Genie’s co-design process is collaborative by nature. It involves direct consultation and prototype testing with healthcare leaders and practitioners. By working closely with those on the front lines, Genie Solutions guarantees that each software solution is rigorously tested and refined to meet real-world requirements. This approach not only supports clinicians in managing complex tasks but delivers essential efficiencies to enhance your day-to-day operations.

Practice managers benefit from a feature rich platform that includes in-depth training and on-site support. Empowering them to create their own streamline workflows and manage payments with confidence. Genie software offers multiple pricing models, including options tailored for larger health organizations, so practices can select the solution that best fits their needs and budget.

By supporting practitioners with comprehensive customisation options and a collaborative co-design process, Genie Solutions keeps healthcare providers achieving optimum efficiency, streamlining administrative processes and focusing on delivering exceptional patient care.

PIP Providing a Genie Connected Workflow

At PIP, we go beyond “keeping the lights on”, we engineer a connected workflow for every client. This workflow links Genie software with the broader healthcare technology ecosystem, so your clinicians and admin teams work smarter, not harder. We work closely with other health technology leaders including the latest in AI technologies. We use this integration with other industry leaders in the healthcare technology sector to enhance our software ecosystem and credibility. It also allows us to provide efficient workflows and create effective solutions for clinicians and admin teams. Ensuring seamless integration and enhanced productivity across your practice.

Creating a Truly Connected Workflow: PIP designs and configures Genie to integrate seamlessly with other leading health technologies — from AI, secure messaging platforms (SMS) to diagnostic systems. We make sure information flows securely where it’s needed without duplication or delays.

Integrating with Medical Objects and More: Our friendly team sets up and maintains secure messaging carriers such as Medical‑Objects, HealthLink and Argus, alongside your existing software stack. Meaning results, letters and referrals land directly in Genie, improving clinical outcomes and reducing manual handling.

Group Training and On‑Site Server Support: We deliver group training sessions for front desk and clinical staff, combined with on‑site medical server support in Sydney and remote medical IT support with our 24×7 medical help desk coverage. This safeguards your Genie environment stays stable and your team stays confident.

Testing and Co‑Design with Clinicians: PIP works closely with medical professionals, developing workflow improvements through direct consultation with doctors from each specialty. We prototype and co‑design workflow improvements, piloting, testing and validating changes before they go live. This collaborative approach keeps your processes safe, efficient and aligned with real‑world practice needs.

Safe, Straightforward Workflows: Our goal is simple: safe, compliant and streamlined workflows that let your practice

Genie Support – IT Infrastructure & On‑Premise Architecture

PIP can provide a complete end‑to‑end medical IT infrastructure solution for medical practices running Genie on‑premise. This includes supply, configuration and lifecycle management of all core components. Including servers (Genie Database, Remote Desktop, Active Directory/File & Print), networking equipment, secure remote access (VPN/RD Gateway with MFA) and workstations with peripherals such as scanners, label and receipt printers. We design environments to meet performance and compliance requirements, including the Australian ASD essential eight. by applying security hardening, group policies and integrating backup and disaster recovery systems.

• Core servers:
  • Genie Database Server (fast SSD/NVMe storage arrays or RAID storage wtih tuned backups)
  • Remote Desktop Server (for internal or remote clinicians needing access from home for example)
  • Windows AD/File & Print (GPOs, profiles, scanning/label printers)
    Proven reference builds separate AD/File, Genie DB and RDS roles for stability and performance.
  • NAS (Dedicated fileservers and storage systems)
• Core Workstations:
  • Windows Workstations (Windows 7, Windows 10, Windows 11)
  • Apple/ Mac Workstations
• Secure remote access: VPN and/or RD Gateway with MFA and least‑privilege access for remote clinicians and billing staff—no public RDP.
• Workstation ecosystem: Label/receipt printers, scanners, imaging modality connectors, signature pads—deployed and managed under GPO.

Creating and Maintaining Efficient Administrative and Clinical Workflows

PIP provides practices with streamlined admin and clinical processes by supporting clinicians in handling efficiencies and streamlining clinical and administrative workflows. This way teams work faster and safer with Genie.

• Admin efficiency: Configure appointment books, rooms and theatre lists to match real workflows. Integrate HotDoc for online bookings and enable two‑way SMS to cut DNAs and phone time.
• Clinical connectivity: Set up secure messaging (Medical‑Objects, HealthLink, Argus) and diagnostic eResults so letters and reports file directly into Genie. No scanning or manual indexing.
• Custom workflows: Build specialty forms, templates and dashboards for OB/GYN, orthopaedics, ophthalmology and more.
• Collaborative design: Co‑design and test changes with clinicians; deliver group training and refreshers to embed best practice.
• Revenue cycle: Configure Medicare Web Services and ECLIPSE for clean claiming, managing payments efficiently and faster reconciliation.
• Cost control: Reduce downtime with proactive monitoring, patching, and tested backups; schedule upgrades after hours for minimal disruption.
• Practice insight: Use Genie’s Quick Reports for real‑time performance and compliance tracking.

Result: Connected systems, lower admin overhead, essential efficiencies, improved and better clinical outcomes and predictable costs—all on your on‑premise Genie environment.

No More Maintenance or Practice Downtime with PIP

Plain‑English promise: No one can truly eliminate maintenance or downtime, but PIP’s approach eliminates surprises and unplanned downtime. Planned changes are quiet, fast and out if hours; unplanned events are rare, supported and quickly recoverable.

• Streamlined Workflows – We configure Genie and related systems to match your practice processes, reducing errors and unnecessary fixes.
• Efficient Admin & Billing – Proper setup of Medicare Web Services and ECLIPSE ensures smooth claiming and fewer disruptions.
• Robust Infrastructure – On‑premise server design with 24×7 monitoring prevents small issues from becoming outages.
• Training & On‑Site Support – PIP provides in depth training to practice managers and staff. So they are equipped to handle routine tasks, backed by PIP local and remote help. Having a local team means understanding the unique challenges faced by Australian practitioners, ensuring support is relevant and effective.
• Collaborative Change Management – Co‑designed upgrades and after‑hours rollouts keep improvements safe and downtime minimal.

What “near‑zero downtime” looks like with PIP

• Prevent: Hardening, patch cadence, capacity planning and 24×7 monitoring of all devices catches issues early.
• Change without chaos: Upgrades (e.g., v9.4.7 → v10.x → v11.x) are scheduled after hours with test runs, pilots and back‑out plans; we’ve executed these many times. These include post‑upgrade dictionary restores where needed.
• Recover fast: Documented backup procedures and routine test restores mean if something fails, you’re back quickly, with patient data intact.
• Stay connected: Secure messaging (Medical‑Objects, HealthLink, Argus), HotDoc bookings → Genie appointment book and clean ECLIPSE claims keep the day moving—no manual “fix‑ups” that cause mini‑outages or down time.

Security & Compliance in Australia

• Australian data residency with ISO‑27001 certified data centres for hosted workloads.
• Privacy by design. PIP provides Australian based hosting and storage aligned to the Privacy Act 1988 (Cth) and industry expectations (e.g., ADHA integrations, ASD Essential 8, My Health Record via NASH/PRODA where applicable).
• Genie/Magentus security: Software backed by an Australian‑based support and development team; security accreditation includes ISO27001.

Genie Onboarding & Migration Services

PIP delivers a structured, low‑risk transition to a stable on‑premise Genie environment:

• Planning & Design: Map workflows, peripherals and integrations; build a reference architecture with separate roles for highest performance and security.
• Build & Preparation: Harden servers, apply GPOs and align Genie versions for Medicare Web Services and ECLIPSE compliance.
• Data Migration: Perform rehearsed exports/restores, validate templates and dictionaries and update secure messaging carriers (Medical‑Objects, HealthLink, Argus). PIP completes the migration and transfers of practice data from other systems to Genie in a safe and straightforward way.
• Cutover & Validation: Execute after hours with full checklists, test claiming, appointment books, printers and scanners; maintain rollback options.
• Training & Support: Provide on‑site Sydney medical IT support, 24×7 medical IT help desk. Offering on site training for practice managers and staff, or remote and group training where required.

PIP’s sales team can provide information on different pricing models based on the number of practitioners and licenses required, ensuring you are not over spending on your practice management software needs.

Result: A clean, connected Genie system with minimal disruption, secure workflows and a friendly team ready to manage day‑to‑day operations confidently, backed by PIP’s experience in creating software solutions tailored to each practice’s needs.

Delivering Care with Genie: Enhancing Patient Outcomes

Delivering high-quality patient care is at the heart of every successful medical practice. Achieving this standard requires more than clinical expertise, it demands a practice management software solution that seamlessly supports both clinical and administrative processes. Genie stands out as a trusted partner for medical professionals, providing the essential tools needed to streamline your practice management and enhance your patient outcomes.

By integrating clinical and administrative workflows into a single, intuitive platform, Genie empowers healthcare teams to reduce time spent on routine tasks and focus more on patient care. Automated appointment scheduling, efficient billing and secure patient communications all contribute to smoother administrative processes. At the same time, comprehensive clinical documentation and reporting features support clinicians in better decision making and continuity of care.

For medical professionals, this means less time navigating complex systems and more time delivering the attentive, personalised care that patients expect. Genie’s practice management software is designed to adapt to the unique needs of each medical practice, ensuring that both clinicians and administrative staff can work efficiently and collaboratively. The result, a more connected, responsive and patient focused environment. Helping practices deliver care that truly makes a difference.

FAQs

Which versions of Genie Software do you support?

We support current, supported Genie releases and can plan tested upgrades (e.g., v9.4.7 -> v10.x -> 11.0 -> 11.2.x ), including major version prerequisites and post‑upgrade validation.

Do I need PRODA to claim through Genie?

For standard Medicare/ECLIPSE claiming, no—Genie registered practices connect via MWS (v9.4.6+). PRODA is required for some ADHA services (e.g., My Health Record) or when updating practice details with Services Australia.

Can you host Genie in Australia?

Yes. PIP runs private, Sydney based hosting with fail‑safes, snapshots and 24×7 monitoring—engineered for quick recovery and remote access from anywhere.

How do you minimise downtime?

We use HA infrastructure, routine backups/recovery tests, RMM‑driven maintenance and after‑hours windows for upgrades/patching.

Do you support HotDoc with Genie?

Yes. We configure Specialist Bookings powered by HotDoc so appointments flow straight into Genie’s appointment book.

Is there a mobile app for Gentu?

Yes, the Gentu mobile app allows clinicians to efficiently access patient information and key features from anywhere—whether in the clinic, at home, in theatre, or on the go. This provides added convenience and mobility for healthcare professionals.

Can you create software add ons for Genie or Gentu?

Yes, PIP can create software add ons for Genie and Gentu in partnership with other technology providers. We can also create software solutions tailored to enhance clinical workflows, improve operational efficiency, and benefit patient care within medical practices. This enables us to deliver customised software solutions that enhance and extend the functionality of your practice management system.

Keep your specialist practice running smoothly with reliable on‑premise Genie, optimised, secured and supported by PIP—on site in Sydney or remotely via our 24×7 Medical IT Help Desk. We design, build and maintain Windows server environments for Genie and Gentu with robust upgrades, integrations, monitoring and recovery—without moving your data to the cloud. Enjoy full control, compliance and peace of mind while we handle the complexity behind the scenes.