medical IT support Sydney
Sydney’s Medical IT Specialists — GP Clinics, Specialists & Allied Health
Your practice can’t afford IT downtime. PIP has supported Sydney medical practices for over 30 years — with real expertise in Best Practice, Genie, Medical Director, Audit 4 and Pracsoft. One call, one partner, sorted.
30+ years experience
Supporting Sydney medical practices
Best Practice & Genie
Medical Practice software experts
Australian data hosting
Patient data never leaves Australia
Most IT companies treat your practice like any other small business.
They don’t know what happens when Best Practice goes down mid-morning surgery. They’ve never navigated a Genie database migration. They don’t understand why your clinical workflows can’t wait two hours for a call-back.
PIP does. We’ve spent decades inside medical practices — not just fixing computers, but understanding how clinics actually run.
Complete medical IT — under one roof
Fast, knowledgeable support from a team that knows your software. Remote or onsite across Sydney. We pick up the phone.
Secure Australian hosting for Best Practice, Genie and other clinical platforms. Your patient data stays in Australia, always.
Best Practice, Genie, Medical Director, Pracsoft, Audit4 — we know them inside out. Not just ‘have you tried restarting it.’
PIP – Sydney MedIcal IT Specialists
Why medical practices choose PIP
Deep medical history — not generic MSP marketing
PIP participated in the federal Broadband for Health initiative and consulted on Medicare Australia’s eHealth rollout. That’s not marketing — it’s two decades of real healthcare IT work that most IT companies simply can’t match.
One partner for everything
Hosting, support, Microsoft 365, compliance, software and internet — all under one roof. No more vendors blaming each other while your clinic waits. One number to call, one team accountable for the outcome.
Australian data, privacy-first
ISO 27001 certified data centres. Privacy Act 1988 aligned. ASD Essential Eight. Your patient data never leaves Australia — and we can document that for your accreditation.
Built for uptime — not excuses
24/7 monitoring, tested backups, and a disaster recovery plan that actually works. Because a downed server at 8:55am affects real patients, not just productivity stats.
Security that’s documented, not promised
Our security posture is written down, tested and reviewed — not ‘best effort.’ Policies, protocols and evidence you can actually show during an accreditation review or audit.
We know your software
Most IT companies Google the error message. We’ve seen it before. Best Practice, Genie, Medical Director, Pracsoft, Audit4 — our team has supported all of them, across real medical environments, for years.
PIP’s help desk returns calls promptly, and issues are always resolved. PIP are also quick with call outs, when requiredHighly recommended!
The team at PIP — especially Brad — are amazing to deal with. I highly recommend PIP for all your IT needs. Sydney’s local and best.Highly recommended!
We have been with PIP for three years. PIP’s help desk returns calls promptly, and issues are always resolved. PIP are also quick with call outs, when required.
Ready to talk to an IT company that actually knows medical?
Book a free, no-obligation 15-minute call with our medical IT team. We’ll listen to what’s frustrating you about your current setup and tell you honestly whether we can help.
Or call us direct: (02) 9488 7655
