Genie Solutions, now rebranded as Magentus, has steadfastly established itself as a premier provider of medical practice management software in Australia over the past 27 years. Their flagship product, Genie Software, is a testament to their commitment to enhancing the operational efficiency of medical practices and enabling healthcare professionals to focus on delivering exemplary patient care. The software currently empowers more than 22,000 medical professionals across over 5,000 practices, showcasing its broad adoption and reliability.

Originally conceived in 1995 by Dr. Paul Carr, a General Practitioner and Anaesthetist, Genie Software was designed with the explicit intention of streamlining operations within medical practices. Build on the back of the 4D database, the Genie Database, quickly gained traction for its robust functionality and user-friendly interface, garnering a loyal user base.

With PIP being one of the leading service providers of the Broadband for Health initiative at the turn of the century, PIP recognized the need for compliant and secure hosting solution for medical practitioners. Consequently, PIP developed a private hosting platform that adhered to the stringent security standards mandated by Medicare Australia, ensuring that sensitive patient data remained protected while facilitating seamless access to Genie Software.

Genie Software offers a comprehensive suite of practice management tools, including appointment scheduling, billing, patient records management, and more. Its intuitive navigation system and ease of use make it an indispensable asset for busy medical practices. Additionally, the software is equipped with advanced clinical tools that enable practitioners to manage patient consultations, prescriptions, and medical histories efficiently. This integration of clinical and administrative functionalities ensures a high standard of care and fosters effective communication among healthcare providers.

In terms of compliance and security, Genie Software stands out with its adherence to strict security practices and regulatory standards. This makes it a trusted choice for medical professionals who prioritize the confidentiality and integrity of patient data. Furthermore, Genie’s ability to integrate seamlessly with various other medical software systems and devices underscores its versatility and adaptability, positioning it as a flexible solution for diverse medical practices.

Benefits of Genie Software

• Comprehensive Practice Management: Genie software covers a wide range of functionalities including appointment scheduling, billing, patient records management, and more. The ease of navigation and user-friendly interface make it an ideal solution for busy medical practices.
• Clinical Tools: Equipped with advanced clinical tools, Genie allows practitioners to efficiently manage patient consultations, prescriptions, and medical histories within a single control panel. This ensures a high standard of care and facilitates seamless communication between healthcare providers.
• Compliance and Security: Genie adheres to stringent security practices and compliance standards, making it a trusted choice for medical professionals. The platform ensures that sensitive patient data is protected at all times.
• Integration Capabilities: Genie’s capability to integrate with various other medical software systems and devices makes it a versatile and flexible solution for any medical practice.

PIP is actively promoting its support services for Genie Software, both for the traditional on-premise Genie Servers, either on a dedicated server or on premises in a virtual environment and the innovative PIP Genie cloud-based solutions.

PIP has years of experience in both hardware and software support. PIP is a partner in all major server hardware as well as being trained in both VMware’s Virtual Infrastructure and Microsoft’s Hyper-V environments,

Our cloud hosted Genie Software, in particular, offers numerous advantages, including enhanced accessibility, scalability, and reduced IT overhead. Medical practices can access the software from any location with an internet connection, facilitating remote consultations and telehealth services.

With the rollout of Broadband for Health at the turn of the century, PIP developed a hosting platform compliant with the stringent security practices set out for General Practitioners through Medicare Australia. This has now become one of the largest Medical Hosting clouds in the country.

This flexibility is crucial in today’s dynamic healthcare environment and is the best option, where the ability to provide care beyond the confines of a physical clinic is increasingly important.

Genie Support Services

PIP offers robust support services for Genie Solutions to ensure that medical practices can operate smoothly without any technical hiccups. Our support team is well-versed and has the technical skills in handling all aspects of the software, from initial setup and training to ongoing technical support providing a complete solution Some highlights of their support services include:

• Dedicated Support Team: A team of experts is available to assist with any technical issues or questions, ensuring that your practice can continue to run smoothly.
• Comprehensive Training: Detailed training sessions to help medical staff fully leverage the capabilities of Genie Software.
• 24×7 Helpdesk: Our helpdesk is manned 24×7 to ensure your practice can obtain the customer service it needs, anytime of the day, anywhere in the world.
• Regular Updates: PIP support staff continuously updates the software and associated applications to incorporate the latest features and improvements, keeping your practice up-to-date with the latest technology.

Private Hosted Cloud Genie Software

By offering a cloud-hosted version of Genie Software, PIP is catering to the evolving needs of modern medical practices. The cloud solution mitigates the need for extensive IT infrastructure, virtual private network and ongoing costly maintenance, enabling practices to focus on patient care rather than technical concerns. Additionally, the cloud-hosted environment ensures that data is backed up regularly and can be easily restored in case of any unforeseen issues. PIPs hosted cloud software platform offers several advantages:

• Accessibility: Access your practice management software from anywhere, at any time, with any device. This remote access is especially beneficial for practitioners who work across multiple locations, home, hospitals, nursing home, multiple rooms or need to access information while on the go with mobile devices. Your Genie desktop is available 24×7
• Data Security: Our Hosted Services ensures that your data is stored securely in the PIP secure data center, with regular backups and advanced encryption techniques to protect against data breaches.
• Data Privacy: All data centres and all your data including backups and archives are stored on Australian soil, ensuring all data is protected by Australian privacy acts.
• Scalability: As your practice grows, Genie’s hosted cloud solution can easily scale to accommodate increased data storage and additional users without the need for costly hardware upgrades.
• Reduced IT Costs: By opting for a PIP hosted software solution, you can reduce the need for on-premise servers and IT maintenance, resulting in significant cost savings for your practice.

Public Cloud Genie Software

PIP not only offers its own private cloud solutions but is also a certified Microsoft Partner, actively promoting Microsoft’s Azure public cloud infrastructure. If a public cloud platform is preferred, PIP possesses the expertise to set up, maintain, and support Genie in such an environment.

Moreover, PIP is equipped to support Genie in third-party cloud environments, including but not limited to:

• Microsoft Azure
• Amazons AWS (Amazon Web Services)
• Google Cloud
• VMware Cloud

Genie Software Hosted Costs

Genie Solutions hosting prices are based on a per user  per month structure. This way you only pay for the active users that we using the system each month. Each month you can add or delete users and you will only be billed for the active users.

The price per user is a total of all the different venders monthly license costs. For example if a clinic needs Microsoft Office Pro for all end users this will be slightly more expansive than Microsoft Office Standard and of course if Office is not needed it will be even cheaper per user.

For a demonstration of the platform an a quote for your practice, contact me today – Rose Dixon – rose@pip.com.au or send an enquiry via our web form