IT support has been core to PIPs IT services from the beginning. We pride ourselves on delivering exceptional service to both the public and commercial sectors, catering to enterprises and SMBs alike. Our commitment to excellence ensures that organizations of all sizes receive the best possible IT solutions, tailored to their specific needs.
Our IT support team has the technical expertise to support, maintain and rollout all manner of IT infrastructure, platforms, systems and software. From multinational networks, a farm of servers or a humble desktop or mobile devices, one of our friendly team is always on call to offer effective solutions.
Cyber Security is paramount in todays daily operations. PIP adheres and promotes ISO27001 in everything we do, say and deliver. We understand the challenges cyber threats cause to business operations and go the extra mile to ensure effective cybersecurity solutions and disaster recovery systems for all your data security and privacy.
24×7 Helpdesk Support
Our dedicated helpdesk operates round the clock, providing 24×7 support to address any IT issues you may encounter. Our help desk is located right here in our Sydney office. Whether you need assistance via remote support or an onsite visit, our skilled technicians are always ready to help.
IT Managed Services
PIP’s IT management services are designed to alleviate the burdens of IT management, allowing you to focus on your core business activities. By entrusting your IT needs to PIP, you gain access to a team of dedicated experts who proactively monitor, manage, and maintain your IT infrastructure. This ensures that any issues are swiftly addressed, minimizing downtime and disruptions. PIP’s forward-thinking approach not only resolves current IT problems but also anticipates future challenges, delivering innovative solutions that keep your business at the forefront of technology. With PIP handling your IT, you can confidently concentrate on driving your business growth, knowing that your IT infrastructure is in capable hands.
Ad-Hoc Support
Small businesses require the best practices in IT solutions to achieve their business goals. PIP has been providing hundreds of Sydney businesses with Add-Hoc ongoing support for decades and will continue to do so into the future. Our ad-hoc, do-and-charge support allows you peace of mind, with access to our team of experts as needed, at an affordable price and without long-term commitments or monthly contract fees.
Our Microsoft Partnership and Microsoft 365
As a certified Microsoft partner, PIP not only provides expert support for all your Office 365 requirements but also offers reselling services for Microsoft 365, ensuring that you receive the best solutions tailored to your business. Our partnership with Microsoft allows us to deliver premium services and support, giving you access to the latest tools and technologies that drive productivity and efficiency. Additionally, PIP offers a dedicated business portal for our clients, shared by PIP, which serves as a comprehensive platform for complete assistance and management. This portal streamlines the process of managing your Microsoft 365 subscriptions, support requests, and IT needs, providing a seamless and integrated experience. With PIP, you have a single, trusted partner for all your Microsoft 365 and IT support requirements, ensuring smooth operations and unparalleled peace of mind.
Our Own Cloud Services
Providing IT support to PIP clients who also use the PIP private cloud is a significant advantage as it ensures seamless integration and optimized performance of their IT infrastructure. By utilizing our cloud, clients benefit from enhanced security, increased reliability, and faster access to applications and data. Our comprehensive support services are tailored to meet the unique needs of each client, ensuring that their cloud computing environment is managed efficiently and effectively. This holistic approach allows us to proactively monitor and address any issues, minimizing downtime and maximizing productivity. Additionally, clients have the convenience of dealing with a single trusted provider for both their cloud and technical support needs, simplifying management and fostering a strong, collaborative partnership.
PIP Internet, Broadband and Network Infrastructure
PIP owns and runs its own national network, Internet Service and NBN network. By consolidating your Internet and Network with your IT support, you eliminate the complexities and potential conflicts that can arise from dealing with multiple providers. PIP’s holistic approach ensures that your network connectivity and IT infrastructure work in perfect harmony, leading to smoother operations, reduced downtime, and enhanced performance. This synergy not only simplifies management but also allows for more proactive approach, delivers peak performance and provides comprehensive support, as our technical staff has expert knowledge of your entire digital ecosystem. With PIP, you benefit from a single point of contact for all your IT and connectivity needs, fostering a streamlined, efficient, and collaborative partnership.
Discover how PIP can enhance your IT infrastructure and support your business growth. Contact us today to learn more about our comprehensive IT support services.