PIP’s Contract IT Service Desk Services

“PIP: Empowering Your Business with Comprehensive IT Management and Service Desk Support.”

In today’s fast-paced digital world, your business requires a reliable and efficient IT services. An infrastructure that allows you stay competitive and achieve your goals. PIP’s Contract Service Desk Services offer an unparalleled IT solution to meet these demands. We achieve this by providing comprehensive IT management and support tailored to your specific needs and budget. By partnering with PIP, your corporation gains access to 24×7 helpdesk support, scheduled onsite visits from our highly skilled IT technicians, and continuous monitoring ad alerts of all IT infrastructure, devices, and peripherals. PIP’s extensive knowledge and expertise ensures that your business operates smoothly, securely, and efficiently 24×7 365 days of the year.

PIP 24×7 Helpdesk Support

At the heart of PIP’s Contract Service Desk Support is our 24×7 helpdesk, staffed by a team of friendly and dedicated IT professionals ready to assist with any technical issues that may arise. From a minor software glitch to a major system outage, our helpdesk is equipped to provide prompt and effective solutions. With any ticket easily being escalated to an onsite technician support call. With round-the-clock availability, your business can rest assured that support is always just a phone call or email away, minimizing downtime and keeping operations running smoothly.

Dedicated Onsite IT Technician Visits

In conjunction with the 24×7 helpdesk, PIP will also supply your place of business with a dedicated IT technician or engineer. Or for larger organisations a complete support team of IT professionals. These skilled IT professionals will visit your place of business on a fixed schedule acting primarily as your inhouse IT System Administrators. This schedule is highly flexible and can be tailored to meet your specific needs, ranging from several days a week to a half day every month. The frequency of these visits is dependant on various factors, including your business requirements, the complexity of your IT systems, and the number of staff members and their level of IT knowledge.

These on-site visits are designed to allow our technician to firstly address any pressing user requests that may have arisen. Then moving onto IT service management
ensuring that your IT systems are functioning optimally and routine tasks like backups are tested. They will then perform other routine maintenance tasks, such as updating software, proactive checking of hardware health and checking monitoring systems to confirm all systems are running smoothly. This hand on proactive approach prevents potential problems before they impact your business operations. Our technician will also review and resolve any level 2 or 3 tickets raised since their last visit that may require on-site work or involve hardware issues. Before the days complete all notes and services will be recorded on our managed service desk software portal. All clients have seamless access to our self service portals or alternatively opt to receive regular reports over the service lifecycle.

In addition to technical maintenance, our technician will interact with your staff, providing valuable tips, tricks and software training to improve operational efficiencies. This hands-on support helps your team, make the most of your IT infrastructure, enhancing productivity and reducing downtime.

Overall, this service offers a comprehensive and proactive approach to IT management. By combining remote support with regular on-site visits, we ensure that your IT systems are always operating at maximum efficiencies, drastically reducing downtimes and allowing you to focus on running your business without worrying about technical issues. Our goal is to provide seamless and efficient IT support and a service quality that meets your unique needs and helps your business thrive.

Backed by PIP’s Extensive Knowledge

Our onsite technicians are not only highly skilled but also have the full backing of PIP’s broad range of departmental knowledge and resources. They can constantly tap into a wealth of expertise and receive support from specialized teams within PIP. This combined with our dedicated datacentre and lab environments, ensure that even the most complex IT challenges are resolved efficiently. This collaboration within our organization highlights our service desk capabilities and allows us to deliver data driven insights to the highest level of service to support to our clients.

24×7 Network Operations Centre Monitoring

Ensuring the security, efficiency, and uptime of your IT infrastructure is paramount to the success of your business. PIP’s Network Operations Centre (NOC) provides continuous 24×7 monitoring of all IT infrastructure, devices, and peripherals. Remote service management allows our IT team to detect and address potential issues before they escalate into major problems.

This proactive approach minimizes downtime and ensures smooth business operations over the service lifecycle.

Complete IT Security

Our monitoring systems keeps a close eye on security threats in real-time. They can detect unauthorized access attempts, malware infections, and other security breaches quickly. Enabling the software or our team, to implement immediate countermeasures, such as isolating affected systems or updating security protocols, to protect sensitive business data.

Our security monitoring systems include sophisticated virus and malicious software detection agents which act is a powerful tool for maintaining the security and efficiency of your business’s IT infrastructure. These systems continuously scan all connected devices, including PCs, servers, and network components. Constantly collecting data on system performance, network traffic, and user activities in real-time. Our security detection agents integrated into the remote monitoring system use a combination of signature-based detection, heuristic analysis, and behavioural analysis to identify and neutralize threats. When a potential threat is detected, the system generates real-time alerts to notify, PIPs NOC and your IT administrators, providing both detailed information about the nature of the threat, the affected systems and recommended actions. The system will also automatically quarantine or remove malicious software if it can to prevent further damage. These systems are regularly updated in real-time to ensure they can recognize and combat new and emerging threats effectively. PIP will receive an alert to any device or computer that has not been updated regularly so we can take affirmative action against those devices.

In this age, the remote monitoring of viruses and software installation of malicious software for businesses is essential. These systems significantly improve your business’s security posture by preventing data breaches, ransomware attacks, and other cyber threats that could disrupt operations and compromise sensitive or private information. Proactive threat management allows issues to be addressed before they escalate into major problems, reducing downtime, protect sensitive data and minimizing the impact of security incidents on your business. Moreover, remote security monitoring or some other form of inhouse security system is now a requirement for all Sydney Businesses. Many industry sectors now require an organisations service operations to obtain compliance with regulatory industry standards for data security and system management. This can be achieved on a self service basis by providing our detailed logs and reports of system activities, which can be used for audits and to demonstrate adherence to industry requirements.

Operational Efficiency

Efficiency is key to maximizing productivity and achieving business objectives. PIP’s proactive approach to IT management ensures that your systems are always performing at their best. Our monitoring systems, track resource usage, including – CPU, memory, and disk space and allow us to make necessary adjustments to prevent performance bottlenecks. This ensures that all PCs and servers run efficiently, supporting the productivity of your employees and therefore your business.

Our monitoring systems also continuously scan all connected devices, including PCs and servers, to identify any missing or outdated software patches. Our software even extends to mobile device management. When a new patch is released, the remote monitoring system automatically downloads and install it. This provides peace of mind insurance, that all systems are up-to-date with the latest security fixes and performance improvements. This automated process not only reduces the risk of vulnerabilities being exploited but also minimizes the need for manual intervention, saving time and resources. Keeping all systems patched and secure, remote monitoring systems help maintain a robust and resilient IT environment, supporting the overall health of your business needs.

Maximized Uptime

Downtime can be costly and disruptive to business operations. PIP’s Contract Service Desk Services aim to minimize downtime through proactive monitoring, rapid response to issues, and scheduled maintenance. By having your IT services constantly monitored and reported on, provides significant value, increases its reliable and resilience thereby, maintaining continuity and supporting your business’s, internal teams, organisational growth and success.

Customized IT Service and Strategies

PIP IT Team, has been providing bespoke IT solutions and strategies to companies and sectors since the dawn of time.

We bring deep industry knowledge to the table, understanding the unique challenges and opportunities across various industries. Our proven track record of successful projects, knowledge management and satisfied clients speaks volumes about our reliability and consistency.

Combine this with our adaptability and innovation and you end up with a partner that set us apart from any other. Over the decades, we’ve embraced numerous technological advancements and industry changes, leveraging the latest technologies and best practices to benefit our clients. We build strong relationships and trust with our clients. We go that extra mile, to understand their unique business processes and goals, which allows us to deliver a highly personalized and effective IT service desk.

With PIP, you can expect cost-efficient service desk solutions that provide the best value for your investment within your budgetary parameters. Our extensive experience enables us to identify the most cost effective support services and avoid common pitfalls, ensuring your IT infrastructure is robust, secure, and aligned with your business service level agreements.

Why Choose PIP?

• Expertise and Experience: With years of experience in the IT industry, PIP has the knowledge, key capabilities and expertise to handle all your IT management and support needs.
• Comprehensive Service Offering: From 24×7 helpdesk support to onsite technician visits and continuous monitoring, PIP offers a complete range of services to ensure your IT infrastructure is always running at its best.
• Proactive Approach: PIP’s proactive approach to IT support models prevents issues before they occur, minimizing downtime and maximizing efficiency.
• Customized Solutions: PIPs services are tailored to meet your specific needs ad budgets, ensuring that you receive the right support and solutions that work best for your business.
• Commitment to Security: PIP prioritizes IT security adhering to ISO27001 guidelines in all decisions. This provides enterprise and comprehensive measures to protect your business against cyber threats.
• Reliable Support: With 24×7 service delivery and phone support and the backing of PIP’s extensive knowledge, you can trust that your business will receive reliable, friendly and effective tech support any time of the day.

Ready to escalate your IT Services?

Ready to elevate your IT services and support with PIP’s Contract Service Desk Services? Contact us today to learn more about how we can help your business thrive in the digital age. Our IT team is eager to assist you and provide the solutions you need to achieve lasting success.

All calls and correspondence goes through our in-house CMS system so that a history of events and problems can be tracked and proactively monitored.

We are currently providing cloud hosting and IT Support for the following practice management software –