IT Support
Complete – Affordable IT Support for Your Business
Our IT support services has been core to PIPs IT services from the beginning. We pride ourselves on delivering exceptional technical support to both the public and commercial sectors. Solving technical problems for enterprises all the way through to small business and homes. Our commitment to excellence ensures that organizations of all sizes receive the best IT support specialists, tailored to their specific needs, for complete customer satisfaction
Our IT support professionals have the highest level of technical expertise to support, maintain and rollout all manner of computer hardware, software, cloud platforms and new technologies to your businesses technology needs. From multinational networks, a farm of servers or a humble desktop or mobile devices, one of our friendly team members is always on call to offer effective solutions.
Cyber Security is paramount in todays daily operations. PIP adheres and promotes ISO27001 in everything we do, say and deliver. We understand the challenges cyber threats cause to business operations and go the extra mile to ensure effective cybersecurity solutions and disaster recovery systems for all your data security and privacy.
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24×7 Helpdesk Support
Our dedicated remote help desk operates round the clock, providing 24×7 support outside business hours to address any IT issues you may encounter. Our help desk is located right here in our Sydney office. Whether you need assistance via remote support or an onsite visit, our skilled friendly IT support technicians are always ready to help.
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IT Managed Services
PIP’s IT managed services are designed to alleviate the burdens of IT management and a dedicated IT department. Allowing you to focus on your core business activities. By entrusting your project management and IT management to PIP, you gain access to a team of dedicated IT experts who proactively monitor, manage, and maintain your IT infrastructure.
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Ad-Hoc Support
Small businesses require the best practices in information technology to achieve their business goals. PIP dedicated team of it professionals has been providing hundreds of Sydney businesses with Ad-Hoc ongoing support for decades and will continue to do so into the future. Our ad-hoc, do-and-charge support allows you peace of mind, with access to our team of experts for technical issues, at an affordable price and without long-term commitments or monthly contract fees.
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Microsoft Windows 365 Support
As a certified Microsoft partner, PIP not only provides expert support for all your Office 365 requirements but also offers reselling services for Microsoft 365. A crucial role to ensure you receive the best solutions tailored to your business and customer service. Our partnership with Microsoft allows us to deliver premium technical assistance and IT service, giving you access to the latest tools and technologies that drive productivity and efficiency.
Unlock Your technical needs
Empower Your Business with IT Support Specialists
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Our Own Cloud Services
Experience unparalleled performance and security with PIP’s own datacentre and private cloud service. Our state-of-the-art infrastructure offers high availability, scalability, and robust security measures tailored to your business needs. With PIP, you can harness the power of advanced technologies, ensuring your applications run smoothly and efficiently.
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PIP Internet, Broadband and Network Infrastructure
PIP is an Internet Service Provider, it owns and runs its own national network, Internet Service, Telecommunications and NBN network. By consolidating your Internet and Network Services with your IT support, you eliminate the complexities and potential conflicts that can arise from dealing with multiple providers whin in need of computer help.
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Medical Practice Software IT Support and Management
In an environment where patient care depends heavily on the reliability and efficiency of technology, any IT problem or software issue can lead to significant disruptions and potentially jeopardize patient outcomes. PIPs technical skills and excellent experience provides an essential role for maintaining and monitoring IT infrastructure, to an industry standard ensuring that systems remain operational and secure against common problems.
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Service Desk Services
For those organisations that require a semi permanent IT department. A great option is PIPs contractual Service Desk Services. This typically involves providing your staff 24×7 access to our help desk technician as well as having one of our dedicated IT professionals provide in-house it support on a permanent basis several days or set hours per week. This management solution, provides you with prompt support for common issues with your computer systems as well as giving you everyday access to PIPs technical knowledge for complex problems.