IT Services

Onsite IT Support Services

PIP ONSITE IT SERVICE

Onsite IT Support for over 30 years.

That’s right, the onsite technicians at PIP have been supporting, serving and maintaining Sydney computer systems for over 30 years. From AIX mainframes to the latest in Mobile Devices, our dedicated team of IT professionals have years of experience and are available 24×7 for your businesses convenance.

PIP has long standing partnerships with all leading software and hardware providers, the PIP IT team provides unbiased, business focused solutions to your technical issues within your budget.

Many believe onsite it services are no longer required, but it is just the concept of onsite it support that has changed. With a heavy reliance on IT for our business operations, a quick, knowledgeable and reputable service provider is essential to attend critical issues and technical needs ensuring business continuity and peace of mind.

With our primary computer operation centre is in Sydney, our core client base is based in Sydney, however we have agents nationwide to ensure all clients can be serviced no matter where they expand to.

what ONSITE IT Systems do we support?

IT Systems Supported

Being an IT service provider for so long has provided us with knowledge, exposure and clients from all industries. We have skilled technicians for all industry systems including –

Windows Servers
Windows PCs
Apple Mac
IP Phones
Unix Servers
Unix Workstations
Android Systems
Java Systems
PLC Hardware – Automation Hardware
Raspberry Pie
Apple Iphone and Ipad
Android Phones and Tablets
Azure Windows 365 Servers
Amazon AWS Servers

what does onsite IT support cost?

On-Site IT Support Costs

With an ever changing world and complex IT systems. PIP’s, IT professional, onsite IT support doesn’t have to be expensive. PIP offers packages, tailored to business of all shapes and sizes. From small businesses to the enterprise, PIP can accommodate your requirements, within your budgets.

Ad-Hoc or Do and Charge Support – Many clients manage their day-to-day IT support requirements independently, such as updating patches, keeping security software current, and performing backups. These clients require IT support only for complex problems and project management of new rollouts. In such cases, PIP can provide technical assistance, offering support as needed on a pay-per-use basis. All do and charge support is charged by the hour and there is a no fix no fee policy for all out IT service work.

IT Managed Services – In today’s high demand for business efficiency and the ever-increasing dependence on IT systems, many clients opt for a more proactive and managed service agreement. A PIP managed service agreement offers your company a comprehensive IT department available 24/7. This agreement not only includes remote monitoring, management, and patching, as well as regular onsite visits to your business premises —daily, weekly, or monthly—to inspect all systems, address staff issues, and perform maintenance and clean-ups. All our managed service rates can be tailored to each individual businesses requirements, needs and governance expectations.

what about support for Windowsa and office 365 ?

Microsoft 365 Onsite Support

PIP is a certified Microsoft partner and as such supplies the full suite of Windows 365 and Office 365 offerings. We provide our clients with a Microsoft platform that directly integrates with the PIP support system ensuring any software issues or technical problems within 365 are dealt with quickly and efficiently.

Although a majority of the support for Microsoft 365 can be done remotely by our remote support team, in the Microsoft Cloud or Azure dashboard, many business’s and their staff still have specific needs and appreciate a friendly face on a regular basis. This proactive approach provides a hands-on approach to show staff members new features, explain how to setup security hierarchies or just to assist in paper efficiency and selection of a printer, one of our friendly IT support team is always available to assist.

what are the benefits of onsite IT support?

On-Site IT Services

With an ever changing world and the adoption of cloud platforms and technologies, it is thought that on-site IT support is no longer needed. This is far from the case. As we integrate more of our workflow and business practices into our IT environment and then into artificial intelligence, a knowledgeable and proactive onsite IT presence is an asset to any business.
These visits can provide services such as but not restricted to –

Showing new hardware and its business advantages
Project management
Hardware issues
IT Audits
Cyber Security Audits
Network Management
Artificial intelligence training and consulting
Technical solutions to observable issues
Technical tips on PCs, Printers and Scanners to get the most from them.
Training on Phone Systems
Training on Printers and Scanning techniques
Guidance and training on cyber security threats
Physical security and the importance of it
Environmental issues effecting performance
WIFI enhancements and improvements
Cabling clean-ups
Server room maintenance

OUR Sydney IT Services

On-Site IT Support Summary

Hardware support

Onsite Hardware Support and Service

New Equipment or old, PIP offers a range of services for all your hardware servicing and acquisition needs.

IT project management

Onsite Training & Consulting

Talk top us today about your next information technology project. Or have one of our support personnel visit you.

On-site support

Onsite Technical Assistance

Our helpdesk is open 24×7 to take your call and complex issues escalated to IT field technicians for onsite support services.

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24×7 IT Help Desk Support

Our dedicated remote help desk operates round the clock, providing 24×7 support outside business hours to address any IT issues you may encounter. Our help desk is located right here in our Sydney office. Whether you need assistance via remote support or an onsite visit, a skilled friendly team member is always here ready to help.

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IT Managed Services

Our IT managed services ensure that your IT infrastructure is optimized, secure, and aligned with your strategic goals. With proactive monitoring, maintenance, and support, we help you minimize downtime and enhance operational efficiency. Experience the difference of working with a service providers who values your success and is always ready to go the extra mile to ensure your satisfaction.

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Internet Service Provider

PIP stands as a premier internet service provider (ISP) renowned for owning its own NBN network, ensuring unparalleled reliability and performance. With our dedicated fibre optic services, we cater to the unique needs of businesses, providing high-speed internet connectivity that supports rapid data transfer and seamless communication. Whether you run a small enterprise or a large corporation, PIP offers scalable solutions tailored to your requirements, backed by exceptional customer support and technical expertise.

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Ad-Hoc Support

Small businesses require the best practices in information technology to achieve their business goals. PIP dedicated team of it professionals has been providing hundreds of Sydney businesses with Ad-Hoc ongoing support for decades and will continue to do so into the future. Our ad-hoc, do-and-charge support allows you peace of mind, with access to our team of experts for technical issues, at an affordable price and without long-term commitments or monthly contract fees.

Ready to Transform YOUR IT Services

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