Genie Medical Software IT Support & Management

Expert Genie Medical Software IT Support for Healthcare Professionals

Whether you run your Genie Medical Practice on the back of a desktop PC, dedicated Server, Virtual server or in the cloud, PIP can provide the level and standard of support you require, either Ad-Hoc or under am IT Managed Service Agreement. 

Keep your specialist practice running smoothly with reliable on‑premise Genie, optimised, secured and supported by PIP—on site in Sydney or remotely via our 24×7 help desk. PIP provides comprehensive Genie support, including troubleshooting, integration, and ongoing maintenance for medical practices. We design, build and maintain Windows server environments for Genie and Gentu with robust IT infrastructure as the foundation for secure and efficient deployments, along with upgrades, integrations, monitoring and recovery—without moving your data offsite to third‑party hosting.

Introduction to Genie Solutions

Genie is one of Australia’s most widely used specialist practice management platforms, supporting 5–100+ users with feature rich software supporting clinical and administrative workflows across many specialist practitioners (OB/GYN, orthopaedics, ophthalmology, plastics, rheumatology, dermatology, paediatrics, and more). Genie is a leading software option for Australian practice management, providing practice management software options tailored to the needs of local clinicians.

For clinics adopting cloud, Gentu (Genie’s cloud sibling) introduced lean, intuitive specialist workflows while keeping Medicare/ECLIPSE, secure messaging and diagnostic provider integrations front‑and‑centre. Gentu is an intelligent solution designed for modern practices seeking advanced, browser-based accessibility.

PIP’s role is to keep that local Genie environment stable, secure and integrated—so clinicians and front‑desk can focus on care, not computers.

Features of Genie Software

Robust Genie integration ensures all features and add-ons work seamlessly together for efficient practice management.

• Appointments & Theatre Lists. Configure rooms/resources and generate day‑specific theatre lists with provider, hospital/room, consent status and item numbers.
• Billing, Medicare Online & ECLIPSE. Create, transmit and reconcile inpatient claims (No‑Gap/Known‑Gap/Patient Claims), supported in Genie v9.4.6+.
• Secure Messaging. Send/receive letters and results via HealthLink, Argus and Medical‑Objects; we configure carriers and in‑Genie settings for your on‑prem server.
• Reporting. Quick Reports let you analyse virtually anything captured—supporting clinical and business performance.
• Patient communications. Two‑way SMS reminders and online patient registration reduce DNAs and data entry.
• Online bookings. “Specialist Bookings powered by HotDoc” integrates bookings directly into the Genie Appointment Book.
• Gentu (cloud) extras. Integrations include Medicare Online/ECLIPSE, secure messaging, diagnostic providers, ePrescribing and My Health Record.
• Software add ons. Enhance Genie’s capabilities with software add-ons such as modules for mobile dictation, advanced patient bookings, and ECLIPSE claiming. These add-ons enhance the collaborative process and improve efficiency for healthcare providers.

Genie Large Practices Modules

Genie supports multiple practices and multiple locations, making it suitable for larger health organisations. Genie includes inbuilt specialty modules developed for various disciplines, including plastic surgery, to address complex tasks unique to each specialty. It is highly customisable for complex, multi‑provider environments—supporting mixed specialties and allied health, with custom clinical workflows, custom forms/checklists, and robust reporting at scale to support the complex tasks required by different specialties and practice types.

Specialty Dashboards and Tools

• Purpose-built dashboards for certain specialties (e.g., cardiology dashboards for risk tracking, dermatology tools like Psoriasis Patient Dashboard). These help large practices manage complex clinical data efficiently.

Advanced Scheduling and Resource Management

• Multi-room and multi-provider appointment books.
• Theatre list generation with consent status, hospital/room allocation, and item numbers for surgical practices.

Bulk Billing and Financial Controls

• Enhanced reporting and financial workflows for practices with multiple practitioners and high claim volumes.
• Integration with Medicare Online and ECLIPSE for inpatient and outpatient billing.

Custom Forms and Templates

• Ability to create and manage complex templates for letters, consent forms, and clinical documentation—critical for large teams to maintain consistency.

Data Integrity and Security Features

• Tools for managing user permissions, audit trails, and security hygiene—important in environments with many staff and roles.

PIP Providing a Genie Connected Workflow

At PIP, we go beyond “keeping the lights on” — we engineer a connected workflow that links Genie software with the broader healthcare technology ecosystem, so your clinicians and admin teams work smarter, not harder. We work closely with other health technology leaders to streamline workflows and provide efficient workflows for clinicians and admin teams, ensuring seamless integration and enhanced productivity across your practice.

Creating a Truly Connected Workflow: We design and configure Genie to integrate seamlessly with other leading health technologies — from secure messaging platforms to diagnostic systems — ensuring information flows where it’s needed without duplication or delays.

Integrating with Medical Objects and More: Our team sets up and maintains secure messaging carriers such as Medical‑Objects, HealthLink and Argus, alongside your existing software stack. This means results, letters and referrals land directly in Genie, improving clinical outcomes and reducing manual handling.

Group Training and On‑Site Server Support: We deliver group training sessions for front‑desk and clinical staff, combined with on‑site server support in Sydney and remote 24×7 help desk coverage. This ensures your Genie environment stays stable and your team stays confident.

Testing and Co‑Design with Clinicians: PIP works closely with medical professionals, developing workflow improvements through direct consultation with doctors from each specialty, to prototype and co‑design workflow improvements, validating changes before they go live. This collaborative approach keeps your processes safe, efficient and aligned with real‑world practice needs.

Safe, Straightforward Workflows: Our goal is simple: safe, compliant and streamlined workflows that let your practice focus on patient care. From ECLIPSE claiming to secure messaging and patient communications, we make Genie the hub of your connected practice.

Genie Support – IT Infrastructure & On‑Premise Architecture

PIP can provide a complete end‑to‑end IT infrastructure solution for medical practices running Genie on‑premise. This includes supply, configuration and lifecycle management of all core components—servers (Genie Database, Remote Desktop, Active Directory/File & Print), networking equipment, secure remote access (VPN/RD Gateway with MFA), and workstations with peripherals such as scanners, label and receipt printers. We design environments to meet performance and compliance requirements, apply security hardening and group policies, and integrate backup and disaster recovery systems.

• Core servers:
  • Genie Database Server (fast SSD/NVMe, tuned backups)
  • Remote Desktop Server (for internal/remote clinicians)
  • Windows AD/File & Print (GPOs, profiles, scanning/label printers)
    Proven reference builds separate AD/File, Genie DB and RDS roles for stability and performance.
  • NAS (Dedicated fileservers and storage systems)
• Core Workstations:
  • Windows Workstations (Windows 7, Windows 10, Windows 11)
  • Apple/ Mac Workstations
• Secure remote access: VPN and/or RD Gateway with MFA and least‑privilege access for clinicians and billing staff—no public RDP.
• Workstation ecosystem: Label/receipt printers, scanners, imaging modality connectors, signature pads—deployed and managed under GPO.

Creating and Maintaining Efficient Administrative and Clinical Workflows

PIP helps practices streamline admin and clinical processes by supporting clinicians in handling essential efficiencies and streamlining clinical and administrative workflows, so teams work faster and safer with Genie.

• Admin efficiency: Configure appointment books, rooms and theatre lists to match real workflows. Integrate HotDoc for online bookings and enable two‑way SMS to cut DNAs and phone time.
• Clinical connectivity: Set up secure messaging (Medical‑Objects, HealthLink, Argus) and diagnostic eResults so letters and reports file directly into Genie—no scanning or manual indexing.
• Custom workflows: Build specialty forms, templates and dashboards for OB/GYN, orthopaedics, ophthalmology and more.
• Collaborative design: Co‑design and test changes with clinicians; deliver group training and refreshers to embed best practice.
• Revenue cycle: Configure Medicare Web Services and ECLIPSE for clean claiming, managing payments efficiently, and faster reconciliation.
• Cost control: Reduce downtime with proactive monitoring, patching, and tested backups; schedule upgrades after hours for minimal disruption.
• Practice insight: Use Genie’s Quick Reports for real‑time performance and compliance tracking.

Result: Connected systems, lower admin overhead, essential efficiencies, improved and better clinical outcomes, and predictable costs—all on your on‑premise Genie environment.

No More Maintenance or Practice Downtime with PIP

Plain‑English promise: No one can truly eliminate maintenance or downtime, but PIP’s approach eliminates surprises and unplanned downtime. Planned changes are quiet, fast, and off‑hours; unplanned events are rare and recoverable.

• Streamlined Workflows – We configure Genie and related systems to match your practice processes, reducing errors and unnecessary fixes.
• Efficient Admin & Billing – Proper setup of Medicare Web Services and ECLIPSE ensures smooth claiming and fewer disruptions.
• Robust Infrastructure – On‑premise server design with 24×7 monitoring prevents small issues from becoming outages.
• Training & On‑Site Support – Practice managers and staff are equipped to handle routine tasks, backed by local and remote help. Having a team local means understanding the unique challenges faced by Australian practitioners, ensuring support is relevant and effective.
• Collaborative Change Management – Co‑designed upgrades and after‑hours rollouts keep improvements safe and downtime minimal.

What “near‑zero downtime” looks like with PIP

• Prevent: Hardening, patch cadence, capacity planning and 24×7 monitoring catch issues early.
• Change without chaos: Upgrades (e.g., v9.4.7 → v10.x → v11.x) are scheduled after hours with test runs and back‑out plans; we’ve executed these many times—including post‑upgrade dictionary restores where needed.
• Recover fast: Documented backup procedures and routine test restores mean if something fails, you’re back quickly—with data intact.
• Stay connected: Secure messaging (Medical‑Objects, HealthLink, Argus), HotDoc bookings → Genie appointment book, and clean ECLIPSE claims keep the day moving—no manual “fix‑ups” that cause mini‑outages.

Security & Compliance in Australia

• Australian data residency with ISO‑27001 certified data centres for hosted workloads.
• Privacy by design. PIP provides Australian‑based hosting and storage aligned to the Privacy Act 1988 (Cth) and industry expectations (e.g., ADHA integrations, My Health Record via NASH/PRODA where applicable).
• Genie/Magentus security: Software backed by an Australian‑based support and development team; security accreditation includes ISO27001.

Genie Onboarding & Migration Services

PIP delivers a structured, low‑risk transition to a stable on‑premise Genie environment:

• Planning & Design: Map workflows, peripherals and integrations; build a reference architecture with separate roles for performance and security.
• Build & Preparation: Harden servers, apply GPOs, and align Genie versions for Medicare Web Services and ECLIPSE compliance.
• Data Migration: Perform rehearsed exports/restores, validate templates and dictionaries, and update secure messaging carriers (Medical‑Objects, HealthLink, Argus). PIP helps transfer practice data from other systems to Genie in a safe and straightforward way.
• Cutover & Validation: Execute after hours with full checklists, test claiming, appointment books, printers and scanners; maintain rollback options.
• Training & Support: Provide on‑site Sydney support, 24×7 help desk; offer on site training for practice managers and staff; or remote and group training where required.

PIP’s sales team can provide information on different pricing models based on the number of practitioners and licenses required, ensuring you are not over spending on your practice management software needs.

Result: A clean, connected Genie system with minimal disruption, secure workflows, and a team ready to manage day‑to‑day operations confidently, backed by PIP’s experience in creating software solutions tailored to each practice’s needs.

Delivering Care with Genie: Enhancing Patient Outcomes

Delivering high-quality patient care is at the heart of every successful medical practice. Achieving this standard requires more than clinical expertise—it demands a practice management software solution that seamlessly supports both clinical and administrative processes. Genie stands out as a trusted partner for medical professionals, providing the essential tools needed to streamline practice management and enhance patient outcomes.

By integrating clinical and administrative workflows into a single, intuitive platform, Genie empowers healthcare teams to reduce time spent on routine tasks and focus more on patient care. Automated appointment scheduling, efficient billing, and secure patient communications all contribute to smoother administrative processes, while robust clinical documentation and reporting features support better decision-making and continuity of care.

For medical professionals, this means less time navigating complex systems and more time delivering the attentive, personalised care that patients expect. Genie’s practice management software is designed to adapt to the unique needs of each medical practice, ensuring that both clinicians and administrative staff can work efficiently and collaboratively. The result is a more connected, responsive, and patient-focused environment—helping practices deliver care that truly makes a difference.

FAQs

Which versions of Genie Software do you support? We support current, supported Genie releases and can plan tested upgrades (e.g., v9.4.7 → v10.x), including major version prerequisites and post‑upgrade validation.

Do I need PRODA to claim through Genie? For standard Medicare/ECLIPSE claiming, no—Genie registered practices connect via MWS (v9.4.6+). PRODA is required for some ADHA services (e.g., My Health Record) or when updating practice details with Services Australia.

Can you host Genie in Australia? Yes. PIP runs Sydney‑based hosting with fail‑safes, snapshots and 24×7 monitoring—engineered for quick recovery and remote access from anywhere.

How do you minimise downtime? We use HA infrastructure, routine backups/recovery tests, RMM‑driven maintenance and after‑hours windows for upgrades/patching.

Do you support HotDoc with Genie? Yes. We configure Specialist Bookings powered by HotDoc so appointments flow straight into Genie’s appointment book.

Is there a mobile app for Gentu? Yes, the Gentu mobile app allows clinicians to efficiently access patient information and key features from anywhere—whether in the clinic, at home, in theatre, or on the go. This provides added convenience and mobility for healthcare professionals.

Can you create software add ons for Genie or Gentu? Yes, PIP can create software add ons for Genie and Gentu in partnership with other technology providers. This enables us to deliver customised software solutions that enhance and extend the functionality of your practice management system.

Keep your specialist practice running smoothly with reliable on‑premise Genie, optimised, secured and supported by PIP—on site in Sydney or remotely via our 24×7 help desk. We design, build and maintain Windows server environments for Genie and Gentu with robust upgrades, integrations, monitoring and recovery—without moving

Partnering with PIP – Total IT Solutions for private cloud hosting of Best Practice Medical Practice Management Software offers numerous benefits for your practice. Our decades of experience, 24×7 helpdesk, commitment to data sovereignty, and focus on security and compliance make us the ideal choice for your IT needs. Let us help you harness the full potential of Best Practice Software and take your practice to new heights of efficiency and patient care.