Our Medical Portable Practice is a private cloud solution designed for Australian healthcare providers. This cloud comprises dedicated enterprise-grade servers paired with server infrastructure tailored for healthcare organizations needs. This healthcare cloud, operates independently and securely, featuring its own security servers, database servers, and client access servers within a range of 2 to 200 servers.

This server farm supports all the major practice management software such as –

• Best Practice Software – Practice Management Software
• Genie Solutions – Practice Management Software
• Pracsoft – Patient Management Software
• Medical Director – Healthcare Software Solutions
• HCN – Health Communication Network
• Clinical Management Software
• Audit 4 – Clinical & Practice Management Software
• S4S – Clinical & Practice Management Software
• BlueChip – Specialist Practice Management Software

This health cloud also provides the complete suite of Microsoft Office programs, email, scanning systems, and any additional software required by medical practices providing easy access and a complete solution for all medical professionals.  Access control to the cloud, is through a single icon that connects users to their virtual desktop from anywhere in the world.

Alongside our cloud solutions, PIP has years of experience in IT support and medical software support. PIP can provide active support, monitoring, upgrading, maintenance, and patching of all systems. We offer customized software solutions tailored to each client’s needs. We acknowledge that medical professionals have specific requirements for their health systems and strive to meet these needs efficiently and effectively.

Clients are not obligated to use PIP for maintaining their server software or medical systems. Some clients prefer to manage their own servers or employ third-party IT providers for daily IT support. We maintain good relationships with these third-party vendors, many of whom serve multiple clients hosted with PIP.

Cloud Portability

By utilising our cloud platforms, access to your software and healthcare data is as simple as clicking on an icon, instantly you will be presented with your entire personalised, work desktop in front of you. Any ware, anytime… every time.

Our cloud platforms have revolutionized the way we work, making it incredibly practical to access to your software and healthcare data from virtually any location. One of the primary reasons for this is the accessibility it offers. With cloud-based applications and services, employees can access their work tools, documents, and data from any device with an internet connection. This means that whether you’re at home, in a coffee shop, or traveling, you you will be presented with your entire personalised, work desktop in front of you. Any ware, anytime… every time. Increasing productivity without being tethered to a specific physical location.

Doctors, Specialists or staff members can access their own desktop from –

• Your Medical Offices
• Hospital Rounds
• Theatre
• Aged Care Facilities
• Healthcare Facilities
• Home Office
• Mobile Access
• Even on Holidays overseas

The whole time having secure, fast access to electronic patient records, appointment times, medical history, Pathology, Radiology, Microsoft Office and Email all from a desktop or mobile device.

Healthcare staff can take patient appointments from anywhere providing unrivalled patient care.

Your patient portal mobile app will be installed in your cloud to ensure no appointments are missed and appointment reminders are always sent. Therefore providing better care, peace of mind and increased revenue potential.

Accessibility to Hosted Healthcare

All team members have individual security, thereby only allowing certain staff members to access this system from certain places. You can also configure different levels of access within the system whereby certain staff have access to certain programs, files or records.

In the case of medical staff leaving your healthcare organization, there is just one account to suspend or terminate and the user is completely locked out of all your entire backend and frontend systems. Instantly removing the user from accessing any of the electronic medical records or other sensitive data.  Removing any doubt, that access to all sensitive information and patient access has been discontinued.

Medical Cloud Security

The PIP cloud computing platform provides robust security measures to protect data, which is crucial when working from various locations. Cloud providers invest heavily in security technologies and practices, such as encryption, multi-factor authentication, and regular security updates, to safeguard data against breaches and unauthorized access. This level of security ensures that sensitive information remains protected, giving employees and organizations peace of mind when accessing data from different locations.

All PIP hosted medical solutions are hosted in one of our private clouds. These clouds are secured in world class, datacentres across Australia, ensuring the safety and security of your confidential patient records and patient data. Security is assured with blast proof glass, permanent security guards and complete fire suppression systems.

Only limited high end engineering staff have ANY access to your IT infrastructure. Our IT engineers have no access to your servers or patient data unless you employ PIP in active management of your servers. You are more than welcome to look after your servers yourself or have your current IT company maintain them.

All servers are equipped with the latest antivirus and anti-trojan software agents that continuously monitor application servers in real-time to prevent users from infecting their workspaces. These agents receive automatic updates and remain active at all times. This protocol ensures that the interval between the detection of a new virus and the implementation of your updates is minimized.

Best practices, now recommends that any access to your cloud servers are via a multifactor authentication system. We use and sell Cisco’s Duo multifactor authentication system. This service provides the ideal choice for simplicity to prevent unauthorized access. Many industry regulations are now forcing healthcare professionals to utilise at minimum 2-Factor Authentication for all data security.

Privacy of Healthcare Data

We store all data including backup images, entirely on Australian soil in Australian Datacentres these are located in Sydney, Melbourne, Brisbane and Perth. Covering us and all our clients under the Australian Privacy Act. Ensuring all your electronic health records and patient data is safe and protected.

Only a select few of PIPs high level engineers have access to your actual servers and the patient information they contain and only if you allow them. This prevents any data leaks, accidents and security risks from office staff turnover ensuring complete data privacy for your peace of mind.

Medical Cloud Uptime

The entire Medical Cloud Infrastructure is designed with multiple layers of redundancy. This guarantees that your servers remain operational 24x7x365. Our systems are immune to power outages, single core network failures, and hardware malfunctions. All components are of Enterprise grade, capable of supporting medical practices with up to 1000 users and delivering the same high-quality service to smaller practices with as few as 2 users.

The entire cloud platform has continuous monitoring, not only for critical errors but also for server level problems like disk space, rogue user applications and resource allocations.

All cloud storage is stored on two completed segregated SANS each having their own sperate autonomous systems. Ensuring even if one entire system fails, your healthcare platforms will continue to run unaffected,  eliminating any data loss.

In case of complete user error or entire system failures, our backup systems operate up to every hour to provide your practice with a complete disaster recovery mechanism.

Support for you Hosted Medical Practice

PIP has been delivering IT service and support since 1984. We take pride in offering exceptional customer service and support. PIP has a deep expertise in the  healthcare industry, and supports every Medical Practice Application no matter how old. The PIP help desk operates 24/7/365. Our datacentre is also staffed around the clock to handle any hands-on requirements for your servers. These service level agreements, well above industry standards, provide you the healthcare professional with a system engineered to provide excellent patient experience, better healthcare outcomes  and ensuring a practice’s true revenue potential.

All our support engineers are thoroughly familiar with our clients and their respective servers. Our PIP Monitoring system provides real-time data on all servers, displayed on large screens throughout our Network Operation Centre. Real-time alerting software notifies all senior staff via email, phone, and messaging services in the event of critical alerts. We offer comprehensive active support arrangements to our clients in the medical industry.

What is the Cost for Medical Cloud ?

Costs are determined by the number of users each month. The access fee encompasses all hardware costs, any licenses required for the cloud server infrastructure, all Microsoft Licenses (including Microsoft Office and Microsoft SQL), access to the server farm, security systems, and backups. This model is straightforward and flexible, allowing you to pay only for the active staff members each month. Consequently, you can scale up or down as needed, with your IT costs reflecting the current phase of your business.

Historically, cloud services were significantly more expensive than on-premise setups. However, due to high inflation over recent years, private hosting has now become a more cost-effective option compared to new on-premise server installations.

Free Trial

Rolling out cloud computing for your practice management software takes only minutes, so why not Contact Rose @ PIP today and try the system out for yourself. We would be only too happy to have a chat about your Medical Practice today, no matter how big or small.

You have nothing to loose…..and much to gain.